Monica Alexander
Edmonton
Summary
Experienced sales and marketing professional with a proven track record of producing consistent results aligned with business needs. Delivering outstanding performance and consistently meeting and often exceeding the job-specific performance. Recognized for a collaborative approach and unwavering commitment to achieving results. Strong organizational and communication skills to adapt seamlessly to changing market conditions and team needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales and Marketing Coordinator
JW Marriott Edmonton ICE District
01.2023 - Current
- Closely supported the Group and Catering Sales Executives on property in achieving and exceeding quarterly sales targets consistently by understanding the business goals and their needs.
- Play a key administrative role in lead catching and distribution according to the sales executive's respective markets, while determining if the lead is within hotel parameters.
- Execute and support the operational aspects of business (Eg. Effective Phone and Email communication, Proposals, contracts and client correspondence)
- Ensuring timely submissions of proposals and prompt follow ups through various lead portals
- Contributed to continuous improving of internal processes and best practices.
- Assisted sales executives in their absence by completing the whole sales process until closing. (Eg. Sending Proposals, contracts, deposits, turnover in timely fashion and resolves guest issues that arise.)
- Built successful relationships through supportive sales and consistently filling gaps when needed driving customer loyalty aligned with luxury brand values.
Social Media Manager/Marketing
Upholders Global Consultants Private Ltd
02.2020 - 01.2022
- Managing the online representation of the brand
- Help build the brand identity online through content and visuals
- Create successful social media ad campaigns that will attract businesses
- Respond to customer queries through social networks
- Key roles and responsibilities
Executive Secretary
Mövenpick Hotels and Resort
09.2019 - 01.2020
- Performing secretarial duties (answering phones, receiving mail and deliveries, filing, scheduling, channeling information, word-processing, etc.) for the Executive office
- Establishment of proper business correspondence, memoranda, reports and forms, including those of confidential nature
- Sending daily reports about major happenings in the hotel for GM’S information
- Familiar with the major relevant Mövenpick Hotels & Resorts Operational Standards
- Making proposals to the General Manager about new ideas, internal problems, etc
- Administered the gathering of data to establish weekly attendance forecast for Department Heads
- Key roles and responsibilities
Property Manager/Client Account Manager
IFA Properties Management
07.2017 - 08.2019
- Full Management of Long-term Property renting; being a bridge between the owners (International) and the tenants (Local)
- Succeeded in managing70+ Properties in one of the prime areas of Dubai, Palm Jumeirah
- Preparing of contracts and managing yearly signing of Tenancy contracts
- Coordinating with owner’s association and community services
- Assisting in reviewing statement of accounts and fund transfers to the owners (monthly)
- Monitoring the maintenance of every owner’s property to ensure that maintenance standards are in place, through regular & recorded inspections of all the assigned units
- Keeping an inventory and presenting conditional report of furnished & unfurnished apartments
- Solving owners’ and tenants’ problems concerning the Property
- Mediator for Selling and buying Properties on behalf of property-owners and closely working with reputed real estate agents and companies
- Key roles and responsibilities
Management Training Internship
The Irish Cottage Boutique Hotel
03.2016 - 09.2016
- Front Desk / Guest Services
- Reservations system (RDP)
- Customer Service standards
- Accounting functions
- Guest problem resolutions skills
- Scheduling Procedures
- Employee Relations
- Concierge and front desk operations
- Food & Beverage
- Problem solving techniques
- Flow of Restaurant cycle
- Manage F&B personnel
- Restaurant Operation, Sanitation, and safety standards
- Inventory control and ordering procedures
- Banquets
- Managing banquet divisions
- Buffet style and station style service of social and business functions
- Managing banquet orders, understanding set-ups and room break down
- Managing booking, scheduling, and confirmation
Client Account Manager
Kcal Healthy fast food
11.2012 - 06.2013
- Keeping a track on the progress of the client’s satisfaction
- Responsible for retaining maximum number of clients
- Incoming membership payments and awarding of loyalty discounts
- Recorded follow ups with clients, regarding satisfaction, progress etc
- Mentored current and new team members, to achieve required targets
- Received “Best Client Renewal Award”- June2013, for most account retention and renewals
Internship as Supervisor / Stagiere
Swiss Hotel Management School
02.2011 - 06.2011
- Managed Entire Restaurant operation, including inventory
- Responsible for training new students in services -Buffet style and VIP Services
- Helped with setting up (Mise en place) and serving1000 Meals per day
- Took over management tasks for a short period to relieve the workload of the Restaurant Manager
Trainee F & B services - Internship
Le Meridien Mina Seyahi Hotel and Resorts
02.2010 - 07.2010
- Served the Executive Lounge (Royal Club Lounge) and Lobby Lounge
- Worked in a24hours Brasserie (restaurant)
- In-room Dining Service and Mini Bar service
- Exclusive restaurant services provided for VIP guests
Education
Bachelor of Arts - Hospitality Management
Swiss Hotel Management School -University of Derby
SwitzerlandSwiss Diploma - Operations Management
Swiss Hotel Management School
Swiss Higher Diploma - Hospitality Management
Swiss Hotel Management School
Skills
- Guest & Client Service
- Sales Software - CI
- Opera & Micros – Hotel operating software
- Verbal/written communication
- Listening skills
- Upselling
- Multi-tasking strength
- Sales development
- Building rapport
- Sales trends
- Relationship building
- Teamwork and collaboration
- Goal oriented
- Time management
- Reliable and punctual
- Problem-solving skills
- Interpersonal Skills
- Budgeting
- Hospitality Management
- Front office Administration
- Hygiene Process & Standards
Accomplishments
- Nominated for Associate of the year 2024.
- Currently a Co-Chair in the Health and Safety Department representing employees.
- Achieved "Key Contributor" highest performance rank in 2024
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Full Professional
Certification
- Joint Work Site Health and Safety Committee/ Health and Safety Representative Training.
Timeline
Sales and Marketing Coordinator
JW Marriott Edmonton ICE District
01.2023 - Current
Social Media Manager/Marketing
Upholders Global Consultants Private Ltd
02.2020 - 01.2022
Executive Secretary
Mövenpick Hotels and Resort
09.2019 - 01.2020
Property Manager/Client Account Manager
IFA Properties Management
07.2017 - 08.2019
Management Training Internship
The Irish Cottage Boutique Hotel
03.2016 - 09.2016
Client Account Manager
Kcal Healthy fast food
11.2012 - 06.2013
Internship as Supervisor / Stagiere
Swiss Hotel Management School
02.2011 - 06.2011
Trainee F & B services - Internship
Le Meridien Mina Seyahi Hotel and Resorts
02.2010 - 07.2010
Swiss Diploma - Operations Management
Swiss Hotel Management School
Swiss Higher Diploma - Hospitality Management
Swiss Hotel Management School
- Joint Work Site Health and Safety Committee/ Health and Safety Representative Training.
Bachelor of Arts - Hospitality Management
Swiss Hotel Management School -University of Derby
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