Monica Alarcon
Toronto,ON
Summary
Results-driven customer service professional with 10 years of experience in enhancing customer satisfaction and building strong relationships. Skilled in communication, conflict resolution, and multitasking in fast-paced environments. Committed to delivering exceptional service and contributing to team success. Passionate about creating positive customer experiences and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Server
Restoration Hardware
10.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Cashier/Sales Associate
Nike
04.2020 - 03.2022
- Assisted in inventory management by monitoring stock levels and reporting discrepancies as needed.
- Assisted in training new cashiers on register operations and customer service best practices to ensure a smooth on boarding process.
- Provided friendly and efficient service, addressing customer inquiries and resolving issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate/ Signer
Zara
12.2017 - 05.2019
- Utilized extensive product knowledge to provide tailored recommendations, enhancing customer experience and boosting sales.
- Accurately managed cash transactions and maintained a discrepancy-free cash drawer.
- Delivered exceptional customer service by assisting customers with inquiries and resolving issues effectively.
- Authorized returns/exchanges for the cashiers meeting company requirements.
Education
High School Diploma -
Dante Alighieri Academy
Toronto, ONSkills
- Cash Handling
- Hospitality service expertise
- Sales and Cross-Selling
- Inventory management
- Guest engagement
- Team-work and collaboration
Timeline
Cashier/Sales Associate
Nike
04.2020 - 03.2022
Server
Restoration Hardware
10.2018 - Current
Sales Associate/ Signer
Zara
12.2017 - 05.2019
High School Diploma -
Dante Alighieri Academy
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