Monica Agatep
28 Sebastian Cabot Way North York,ON
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Money Mart
Toronto, ON
10.2017 - Current
- Contact customers over the phone with past due balances and negotiate payment terms and schedules ( collection calls )
- Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email
- Profiled prospects and clients to identify additional financial needs and refer to appropriate financial partners
- Provided exceptional customer service by responding promptly to inquiries and resolving complaints in a timely manner
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations
- Deliver results on store profitability goals
- Provide a quality customer sales experience through efficient execution of all customer transactions
- Determine customers' needs and provide them with solutions that satisfy those needs
- Handle cash and accurately enter transactions into the system
- Complete all documentation accurately
- Follow safety, security, and compliance requirements
Restaurant Team Member
Tim Hortons
Toronto, ON
07.2016 - 10.2017
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service
- Performed cashiering duties accurately including taking orders, handling payments, making change
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment
- Handled customer complaints professionally while maintaining composure under pressure
Education
High School Diploma - undefined
Yorkdale Secondary School
Toronto, ONBusiness-Accounting
George Brown College
Toronto, ON06.2019
Skills
- Cash Handling
- Customer Relationship Management
- Financial Services
- Loan Applications
- Collection Expert
Languages
English
Full Professional
Timeline
Financial Services Representative
Money Mart
10.2017 - Current
Restaurant Team Member
Tim Hortons
07.2016 - 10.2017
High School Diploma - undefined
Yorkdale Secondary School
Business-Accounting
George Brown College