Monica Fabila
Roseville
Summary
Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise pick ups and drop offs
Overview
3
3
years of professional experience
Work History
Lead Dispatcher/Professional Driver
Mv Transporation
Sacramento
04.2023 - Current
- Dispatched drivers to meet daily pick ups and drop offs for paratransit community.
- Prepared reports detailing all dispatched routes including pick up and drop offs times for new routes.
- Documented services performed, operations information, and dispatch details in system.
- Conducted periodic reviews of existing dispatching processes to identify areas needing improvement.
- Investigated complaints from customers regarding late arrivals or missed pickups.
- Mentored junior team members and managed employee relationships.
- Communicated instructions clearly with drivers via telephone or two-way radio system.
- Provided operational guidance and supervision to subordinate staff members.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Picked up clients from specific locations to transport and drop off at destinations.
- Operated a variety of vehicles safely in diverse weather conditions.
- Reported any vehicle malfunctions or accidents immediately to management.
- Transported clients to specified destinations safely and on-time.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Communicated effectively with dispatch and customers to provide status updates.
Professional Driver
TLC Medical Transport
Sacramento
04.2022 - 04.2023
- Provided excellent customer service by promptly responding pickups and dropping off in a timely manner.
- Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Responded to dispatch calls promptly.
- Operated various types of ambulatory vehicles including vans, buses and gurneys.
Education
GED -
Roseville Adult School
Roseville, CA01-1997
Skills
- Dispatch management
- Route planning
- Operational guidance
- Vehicle inspection
- Emergency response
- Training and mentoring
- Communication skills
- Problem solving
- Time management
- Data documentation
- Policy enforcement
- Improving operations
- Data entry
- Training new hires
- Updating logs
- Verifying coverage
- Incident reporting
- Quick decision making
- Stress tolerance
- Customer relations
- Driver communication
Timeline
Lead Dispatcher/Professional Driver
Mv Transporation
04.2023 - Current
Professional Driver
TLC Medical Transport
04.2022 - 04.2023
GED -
Roseville Adult School