Money Vig
Brampton,Canada
Summary
Experienced Customer Service Representative with a strong background in telephone customer service, including sales, technical support, and customer care. Proficient in utilizing major customer service software and skilled at conflict resolution. Recognized for maintaining a positive attitude and consistently delivering exceptional service. Seeking to leverage proven skills to effectively contribute to your company's success in a managerial capacity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PART TIME- OMNICHANNEL MARKETING INTERN
Lululemon
05.2024 - Current
- Developed an omnichannel marketing strategy and product launch plan for MIRROR, an at-home fitness platform
- Analyzed campaign data and communicated findings to management, improving marketing insights
CUSTOMER SERVICE MANAGER
Karahi point
11.2022 - 01.2025
- Oversee daily front-of-house operations, including inventory, reservations, seating, and customer flow.
- Handle customer complaints, feedback, and special requests with professionalism and care.
- Monitor customer satisfaction and implement improvements based on feedback.
- Assist with marketing promotions and special events to enhance customer experience.
- Proactively contact customers via phone or email to gather feedback on their dining experience.
- Received "Manager of the Year" recognition twice for outstanding performance.
Customer Service Representative
Foot Locker
01.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Cellcom
11.2018 - 12.2020
- Understand customer needs and recommend appropriate wireless products, plans, and accessories.
- Stay up to date on the latest wireless devices, plans, and promotions.
- Educate customers on product features, benefits, and usage.
- Assist customers with device activation, troubleshooting, and setup.
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to achieve sales targets and provide excellent customer service.
Office Assistant
Ontario Conservatory Of Music
05.2018 - 10.2018
- Greet visitors, answer phone calls, and respond to emails in a professional and friendly manner.
- Schedule and confirm music lessons, classes, and appointments.
- Assist with student registration, inquiries, and payment processing.
- Prepare invoices and follow up on outstanding payments.
- Manage office supplies and ensure the front desk area is organized
Warehouse Associate
Give and Go Foods
12.2017 - 04.2018
- Receive, unload, and organize incoming shipments
- Pick, pack, and prepare orders for shipment
- Perform inventory counts and maintain accurate stock records
Education
INTERNATIONAL BUSINESS MANAGEMENT - Logistics And Supply Chain Management
St.clair college
Toronto09.2017
Skills
- Team Collaboration
- Leadership
- Customer Service
- Communication
- Time Management
- Multitasking
- Microsoft 365
- Technical Support
- Product Education
- Inventory Management
- POS System
Languages
English
Professional Working
Certification
- First Aid and CPR Certified
- Customer Service Excellency
- Fidelity Customer Relations
- Food Handler
Timeline
PART TIME- OMNICHANNEL MARKETING INTERN
Lululemon
05.2024 - Current
CUSTOMER SERVICE MANAGER
Karahi point
11.2022 - 01.2025
Customer Service Representative
Foot Locker
01.2021 - 10.2022
Retail Sales Associate
Cellcom
11.2018 - 12.2020
Office Assistant
Ontario Conservatory Of Music
05.2018 - 10.2018
Warehouse Associate
Give and Go Foods
12.2017 - 04.2018
INTERNATIONAL BUSINESS MANAGEMENT - Logistics And Supply Chain Management
St.clair college
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