Monette Tomas
Calgary,AB
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Mary Brown's Chicken & Taters. Specializes in effective leadership and store maintenance, demonstrating exceptional decision-making and team management skills. Achieved significant improvements in operational efficiency and employee motivation, ensuring compliance with health and safety standards.
Overview
2
2
years of professional experience
Work History
Shift Manager/Key Holder
Mary Brown's Chicken & Taters
2023.06 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
AUTOMATED OPTIMAL INSPECTOR
DYNAMIC SOURCE MANUFACTURING, INC.
2023.05 - 2024.01
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
Crew Member
Mary Brown's Chicken & Taters
2023.01 - 2023.06
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Housekeeping Room Attendant
Hyatt Regency Calgary
2022.09 - 2023.04
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
BUSINESS ADMINISTRATION - MANAGEMENT
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Calgary, AB08.2024
Diploma - Early Childhood Education
Centennial College of Applied Arts And Technology
Scarborough, ON04.2022
Bachelor of Science - SPECIAL EDUCATION
SAINT LOUIS UNIVERSITY
PHILIPPINES04.2011
Skills
- Store maintenance
- Effective Leadership
- Employee Motivation
- Team Management
- Health and safety
- Customer Service
- Store Organization
- Operations Management
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Hiring and Training
Languages
English
Professional Working
Timeline
Shift Manager/Key Holder
Mary Brown's Chicken & Taters
2023.06 - Current
AUTOMATED OPTIMAL INSPECTOR
DYNAMIC SOURCE MANUFACTURING, INC.
2023.05 - 2024.01
Crew Member
Mary Brown's Chicken & Taters
2023.01 - 2023.06
Housekeeping Room Attendant
Hyatt Regency Calgary
2022.09 - 2023.04
BUSINESS ADMINISTRATION - MANAGEMENT
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Diploma - Early Childhood Education
Centennial College of Applied Arts And Technology
Bachelor of Science - SPECIAL EDUCATION
SAINT LOUIS UNIVERSITY