MONETTE MEJO
Niagara Falls,ON
Summary
Highly experienced virtual administrative assistant with 18 years of expertise in clerical duties, customer service, administrative support, and project management. Proficient in handling diverse tasks such as email correspondence, invoicing, payroll processing, and data entry with efficiency and precision. Skilled in using software applications like Xero, QuickBooks Online, and various project management tools. Demonstrates exceptional multitasking abilities, prioritizes effectively, and adapts seamlessly to dynamic, fast-paced environments. A detail-oriented and organized professional with strong communication and problem-solving skills, dedicated to delivering exceptional support and contributing to team success.
Overview
19
19
years of professional experience
Work History
Virtual Admin Assistant
White Rabbit Fitness Pty. Ltd.
02.2021 - Current
- Respond to approximately 20 emails daily promptly and professionally, ensuring timely communication with clients and team members
- Keep Members Pipeline Sheet up-to-date, accurately recording member activations, suspensions, and cancellations
- Process member activations, suspensions, and terminations in the Mindbody Application, ensuring accuracy and compliance with company policies
- Process bi-weekly payroll using Xero for 25 employees, accurately record hours and ensuring timely payment
- Post ads on "Google my Business" using Hootsuite, helping to maintain the company's online presence and attract new clients
Virtual Assistant
CDA Eastland Trade Supplies
07.2019 - Current
- Managed approximately 1000 invoice processing weekly using Micronet Software or Pronto Software
- Log invoices and track progress using Redbooth
- Enter clients' applications accurately into Micronet Software
- Provide general administrative assistance as needed
- Maintain organized records of invoices and client applications
Accounts Manager/ Virtual Bookkeeper
7VibesMedia
11.2018 - Current
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management using Intuit Quickbooks Online
- Manage bill payments efficiently through online platforms
- Update project statuses and progress in ClickUp to ensure smooth workflow management
- Respond to and manage email messages promptly and professionally
- Engage with clients and address their inquiries effectively through HubSpot messaging platform
Virtual Assistant
National Kitchen Equipment
07.2017 - 09.2020
- Managed approximately 20 live chat assistance to customers daily using Zendesk and LiveAgent platforms
- Edit and update sales invoices accurately in Xero accounting software
- Upload products in BigCommerce platform, ensuring accuracy and completeness
- Update contact details and manage lists in Mailchimp email marketing software
- Assist with various daily administrative tasks as needed to support team and operations
Admin. Officer/ Payroll InCharge
Suki Trading Corporation
06.2011 - 07.2017
- Send billing statements to approximately 50 clients and follow up on collections
- Collect check payments and issue payment receipts as needed
- Responsible for handling government remittances and ensuring compliance with regulatory requirements
- Manage timekeeping, payroll processing, and petty cash
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to the CEO.
- Updated financial reports, managed accounts, and generated inventory reports for the company database.
Assistant Payroll In-Charge
Int'l. Manpower Essentials, Inc.
01.2006 - 02.2007
- Prepare payroll for over 1000 employees
- Manage timekeeping records accurately for over 1000 employees
- Prepare payslips for employees in a timely manner
- Assist with various daily administrative tasks to ensure smooth operations
- Monitor employee attendance and ensure accurate recording
- Provide support in payroll processing tasks as needed
Education
Masters - Management
University of Niagara Falls
Niagara Falls, ON10.2025
Bachelor of Science - Business in Administration : Major in Human Resource & Development Management
University of San Jose - Recoletos
Cebu, Philippines01.2016
Bachelor of Science - Electronics and Communications Engineering
University of San Carlos
Philippines01.2003
Skills
- Bookkeeper (Quickbooks Online, Xero & Wave)
- Administrative Support
- Customer Service
- MS, Google Workspace Proficiency
- Billing and Invoicing
- Payroll Processing
- Project Management
- Marketing Support
- Inventory Management
- Financial Management
- Sales Support
Trainingcoursesattended
- 03/08/20, Intuit QuickBooks Online, QuickBooks Online Certification
- 05/13/20, Xero, Xero advisor Certified
- 05/16/20, Skill Success, Xero Online Bookkeeping
Timeline
Virtual Admin Assistant
White Rabbit Fitness Pty. Ltd.
02.2021 - Current
Virtual Assistant
CDA Eastland Trade Supplies
07.2019 - Current
Accounts Manager/ Virtual Bookkeeper
7VibesMedia
11.2018 - Current
Virtual Assistant
National Kitchen Equipment
07.2017 - 09.2020
Admin. Officer/ Payroll InCharge
Suki Trading Corporation
06.2011 - 07.2017
Assistant Payroll In-Charge
Int'l. Manpower Essentials, Inc.
01.2006 - 02.2007
Masters - Management
University of Niagara Falls
Bachelor of Science - Business in Administration : Major in Human Resource & Development Management
University of San Jose - Recoletos
Bachelor of Science - Electronics and Communications Engineering
University of San Carlos
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