Monette Cole-Jackson
Toronto
Summary
Compassionate and versatile educational support professional with over 24 years of combined experience in teaching, crisis intervention, and social work. Recently earned a Bachelor of Social Work (2024) and completed an internship as a counsellor providing trauma-informed, culturally sensitive support to youth and families. Proven ability to assist diverse learners, including students with behavioural challenges, developmental disabilities, and language barriers, while fostering inclusive, supportive learning environments. Registered with the OCSWSSW and certified in Disability Management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Associate / Supervisor
The Home Depot
01.2018 - Current
- Trained team members on accessibility standards and inclusive service practices.
- Resolved escalated customer issues using de-escalation and problem-solving strategies.
Intern Counsellor
Moving Forward Family Services
01.2024 - 10.2024
- Provided trauma-informed counselling, behavioural support, and crisis intervention for children and youth.
- Facilitated social-emotional learning, self-regulation, and peer relationship-building sessions.
- Developed collaborative intervention plans with educators, caregivers, and service providers.
- Supported youth from 2slgbtq+ and newcomer communities using culturally responsive strategies.
First Responder – Disaster Relief
Red Cross
01.2011 - 01.2017
- Supported children and families in crisis during natural disasters.
- Delivered psychosocial support and coordinated educational continuity for displaced students.
- Assisted vulnerable populations with medical, educational, and emotional needs.
Spanish & ESL Teacher
Turks & Caicos Islands Community College / H.J. Robinson High School
01.2010 - 01.2017
- Taught Spanish (Grades 7–11) and English as a Second Language to students and adults from multilingual backgrounds.
- Designed differentiated lesson plans to support diverse learning needs.
- Delivered small-group and one-on-one academic support, focusing on language development and self-esteem building.
- Assessed CXC oral examinations and maintained accurate student progress reports.
ESL Instructor (Adults)
Grand Turk Business College
01.2012 - 01.2014
- Instructed adults in ESL with emphasis on workplace vocabulary and communication.
- Created tailored work programs, assessments, and interactive worksheets to support learner engagement.
Pharmacy Assistant (Part-Time)
Lall-K’s Pharmacy
01.2008 - 01.2010
- Provided medication guidance and customer service in a high-volume environment.
Education
Bachelor - Social Work
Dalhousie University
10.2024
Certificate - Disability Management
Dalhousie University
01.2023
Education Management Certificate - undefined
Ministry of Education
01.2010
Trained Teacher’s Diploma - undefined
Cyril Potter College of Education
01.2008
Skills
- Special Education & Inclusive Support
- Crisis Intervention & De-escalation
- Individualized Learning & IEP Implementation
- Behavioural Support & Social-Emotional Learning
- Classroom & Group Facilitation
- Cultural Competency & Anti-Oppressive Practice
- CYC/PSW-Informed Life Skills Coaching
- Case Management & Documentation
Certification
- Vulnerable Sector Check – Completed
- Critical Thinking in Action (Science Classroom)
- Agricultural Machinery Certificate
LNGG
Fluent in English & Spanish
Timeline
Intern Counsellor
Moving Forward Family Services
01.2024 - 10.2024
Customer Service Associate / Supervisor
The Home Depot
01.2018 - Current
ESL Instructor (Adults)
Grand Turk Business College
01.2012 - 01.2014
First Responder – Disaster Relief
Red Cross
01.2011 - 01.2017
Spanish & ESL Teacher
Turks & Caicos Islands Community College / H.J. Robinson High School
01.2010 - 01.2017
Pharmacy Assistant (Part-Time)
Lall-K’s Pharmacy
01.2008 - 01.2010
Certificate - Disability Management
Dalhousie University
Education Management Certificate - undefined
Ministry of Education
Trained Teacher’s Diploma - undefined
Cyril Potter College of Education
Bachelor - Social Work
Dalhousie University
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