Monesa Ayubi
Oshawa,ON
Summary
Dynamic Medical Office Assistant with a proven track record at Ajax Family Practice, excelling in appointment management and patient care. Recognized for attention to detail and problem-solving skills, I effectively coordinated patient scheduling and enhanced the check-in process, fostering a compassionate environment that improved patient satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
Ajax Family Practice
01.2024 - 03.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Personal Support Assistant
Private Client
06.2023 - 03.2024
- Provided critical respite care to families in need of short-term relief from caregiving duties.
- Developed creative strategies for engaging clients in recreational activities that matched their interests and abilities.
- Promoted emotional health by fostering strong relationships and offering compassionate companionship.
- Facilitated communication between clients, family members, and healthcare providers for optimal care coordination.
- Strengthened trust among clients, families, and colleagues through clear communication, professionalism, and consistent follow-through on commitments.
- Improved client quality of life by providing personalized assistance with daily tasks and activities.
- Supported clients'' physical well-being by assisting with mobility and exercise routines.
- Supported client health through proper hygiene practices such as bathing, dressing, grooming assistance.
Personal Support Worker
Private Client
05.2022 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Personal Suppor
Revera Home Health
12.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Cashier
FoodMart
12.2013 - 10.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
CPR
Canadian All Care College
05-2021
PSW
Canadian All Care College
Toronto, ON04-2021
Associate of Science - Science
Horticulture And Science College
Kabul U:niversity02-2012
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Attention to detail
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Appointment management
- Patient care
- Appointment coordination
- Records management
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Medical Office Assistant
Ajax Family Practice
01.2024 - 03.2024
Personal Support Assistant
Private Client
06.2023 - 03.2024
Personal Support Worker
Private Client
05.2022 - 06.2023
Personal Suppor
Revera Home Health
12.2021 - 01.2022
Customer Service Cashier
FoodMart
12.2013 - 10.2016
CPR
Canadian All Care College
PSW
Canadian All Care College
Associate of Science - Science
Horticulture And Science College
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