Moneare Whylie
Brampton
Summary
Detail-oriented Customer Service Representative with8+ years of experience in account administration and telephone sales. Expert in managing customer projects, solving support issues, and writing research analysis, client emails, and project briefings. Strong time management skills, thriving in fast-paced environments whilst driving customer satisfaction and business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Adidas
09.2022 - Current
- Assisted customers by providing in-depth product knowledge and tailored solutions, enhancing customer satisfaction and retention
- Consistently exceeded weekly sales quotas by utilizing effective sales tactics and building strong customer relationships
- Managed high-volume customer inquiries face-to-face and via phone, resolving issues with speed and accuracy
- Delivered exceptional service by understanding customer needs and providing tailored solutions, driving sales and customer loyalty
Customer Success Agent
Bell Canada
01.2020 - 01.2021
- Oversaw client accounts, managing multi-level transaction files to ensure seamless customer experience and satisfaction
- Provided detailed package summaries to guide clients in selecting the most appropriate product for their needs
- Exceeded weekly phone sales quotas by employing strategic sales tactics and building strong customer relationships
- Performed administrative duties such as answering multi-line phones, directing calls, and greeting up to50 visitors daily, ensuring a professional and efficient environment
- Provided logistical support for events and meetings, managing agendas, calendar maintenance, and event coordination
- Developed and updated budgeting spreadsheets and sales databases to track and analyze performance, improving business insights and sales strategies
Customer Service Representative
Reno Run
01.2020 - 01.2020
- Utilized company troubleshooting resolution tree to assess technical issues and provide practical, effective solutions to customers
- Answered customer calls promptly and professionally, ensuring a high level of service and quick issue resolution
- Responded to customer inquiries regarding products, services, and company information, delivering clear and accurate information
Customer Service Representative
Lowes
01.2018 - 01.2018
- Provided personalized assistance and expert advice to customers, explaining product usage, operation, and care based on their individual needs
- Served as the primary point of contact for an average of30 incoming calls daily, effectively addressing inquiries and resolving customer concerns
- Communicated with vendors to manage back-order availability, special orders, and inventory updates, ensuring seamless product delivery
Education
Course - Canadian Investment Funds
IFSE Institute
01.2024
Post-Graduate Certificate - Financial Planning
George Brown College
01.2022
Honours Bachelor of Arts - Business and Society
York University
01.2019
Skills
- Financial Management
- Data analysis
- Research Methodology
- Report Writing
- Competitive Research
- Asset Management
- Analytical Skills
- Budget Forecasting
- Strategic Planning
- Budget Analysis
- Negotiation
- Collaboration
- Presenting
Languages
English
Elementary
Certification
Investment Funds Of Canada
Timeline
Customer Service Agent
Adidas
09.2022 - Current
Customer Success Agent
Bell Canada
01.2020 - 01.2021
Customer Service Representative
Reno Run
01.2020 - 01.2020
Customer Service Representative
Lowes
01.2018 - 01.2018
Course - Canadian Investment Funds
IFSE Institute
Post-Graduate Certificate - Financial Planning
George Brown College
Honours Bachelor of Arts - Business and Society
York University
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