Moncef Seghaier
Lethbridge,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Lake Louise Inn
Banff, AB
06.2022 - Current
- Supervised daily operations in food and beverage departments, focusing on consistent service excellence.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Coordinated with kitchen team to design limited-time offers, generating increased interest and repeat business.
Hospitality Manager
Dr.Samir Abbas Hospital
Jeddah Saudi Arabia
05.2017 - 05.2022
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Food and Beverage Manager
Coastline / KAUST
Thual Saudi Arabia
07.2010 - 04.2017
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Food and Beverage Manager
International Medical Center
Jeddah Saudi Arabia
11.2007 - 07.2010
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Implemented customer feedback system to gather insights and action improvements, leading to noticeable enhancement in service delivery.
Executive Chef
Al Bilad Golden Tulip
Jeddah Saudi Arabia
08.2004 - 10.2007
Executive Sous Chef
Al Bilad Golden Tulip
Jeddah Saudi Arabia
08.2002 - 08.2004
Chef de cuisine
Al Bilad Hotel
Jeddah Saudi Arabia
06.2000 - 08.2002
Chef de Partie
The Residence Tunis
Gammarth Tunis
02.1999 - 06.2000
Commis Chef
The Residence Tunis, Cuisinier
Gammarth Tunis
06.1997 - 08.1998
The residence Tunis, Cuisinier
07.1997 - 08.1997
Commis de cuisine
Molka Lounge - Gammarth
07.1996 - 09.1996
Molka Lounge, Gammarth
07.1995 - 09.1995
Education
Bachelor's - undefined
Brevet De Technicien Supérieure
BTS - undefined
Brevet De Technicien Professionnel
BTP - undefined
ISO 22000 - undefined
HACCP LEVEL 3 - undefined
OHSAS 18001 LEAD AUDITOR - undefined
COST CONTROL - undefined
Lebanon
FOOD SAFTEY INTERNAL AUDIT - undefined
KSA/PR UK - undefined
2013
KSA /UK Registered, 5Days - undefined
2013
KSA /Diversey HABC, 5Days - undefined
2012
KSA /UK Registered, 5Days - undefined
2012
GWR, 4 Days - undefined
2011
KSA /4 Days - undefined
2009
Certification
Managerial background (10+ years)
Hospitality and service industry background (10+ years)
Excellent work ethic (10+ years)
Calm under pressure (10+ years)
Skilled multi-tasker (10+ years)
Time management (10+ years)
Team management (10+ years)
Microsoft Office (10+ years)
Communication skills (10+ years)
Problem solving (10+ years)
Team leadership (10+ years)
Staff development (10+ years)
Team player (10+ years)
Project management (10+ years)
Budgeting (10+ years)
Process implementation (10+ years)
Risk management processes and analysis (10+ years), January 2013 to January 2013
Additional Information
- Willing to relocate: Anywhere
Timeline
Food and Beverage Manager
Lake Louise Inn
06.2022 - Current
Hospitality Manager
Dr.Samir Abbas Hospital
05.2017 - 05.2022
Food and Beverage Manager
Coastline / KAUST
07.2010 - 04.2017
Food and Beverage Manager
International Medical Center
11.2007 - 07.2010
Executive Chef
Al Bilad Golden Tulip
08.2004 - 10.2007
Executive Sous Chef
Al Bilad Golden Tulip
08.2002 - 08.2004
Chef de cuisine
Al Bilad Hotel
06.2000 - 08.2002
Chef de Partie
The Residence Tunis
02.1999 - 06.2000
The residence Tunis, Cuisinier
07.1997 - 08.1997
Commis Chef
The Residence Tunis, Cuisinier
06.1997 - 08.1998
Commis de cuisine
Molka Lounge - Gammarth
07.1996 - 09.1996
Molka Lounge, Gammarth
07.1995 - 09.1995
Bachelor's - undefined
Brevet De Technicien Supérieure
BTS - undefined
Brevet De Technicien Professionnel
BTP - undefined
ISO 22000 - undefined
HACCP LEVEL 3 - undefined
OHSAS 18001 LEAD AUDITOR - undefined
COST CONTROL - undefined
Lebanon