Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Monalisa Vyas

Toronto,ON

Summary

Professional recruitment expert with strong focus on team collaboration and achieving results. Skilled in candidate sourcing, interviewing, and onboarding, with knack for adapting to changing needs. Reliable and results-driven, known for building strong relationships and driving successful hires.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Customer Support Associate

Tech Mahindra
03.2025 - Current
  • Efficiently manage high-volume communication via phone, addressing inquiries, and resolving issues.
  • Utilize problem-solving and soft skills to de-escalate issues and improve customer retention.
  • Built customer relationships through personalized support and communication, ensuring satisfaction.
  • Ensured compliance with regulatory standards and streamlined service processes to enhance efficiency and customer experience.
  • Managing monthly inquiries, resolving concerns, and ensuring a 95% satisfaction rate.

Freelancer(Recruiter)

Firstallied Global Services
01.2024 - 12.2024
  • Freelanced as a recruiter, handling end-to-end hiring, from sourcing to onboarding, in a fast-paced startup environment.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Conducted in-depth interviews and screenings to assess candidates for technical skills, cultural fit, and alignment with business needs.
  • Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
  • Operated and maintained applicant tracking and candidate management systems.

Senior Recruiter

IMS People Possible
02.2022 - 08.2023
  • Successfully sourced and placed top technical talent across global markets (Netherlands, UK, Malaysia, India) for freelancing, contract, and permanent roles, ensuring high-quality hires across diverse industries while reducing time-to-fill by 30% and hiring 6 professionals in 2 months.
  • Conducted high-volume outbound calls, scheduled interviews, managed salary negotiations, and provided pre- and post-interview support, enhancing candidate readiness, satisfaction, and motivation while achieving an 86% full-time hire acceptance rate.
  • Managed recruitment processes using ATS systems like Workday, ensuring data accuracy, delivering insightful reports, supporting mass calling events, updating client systems with candidate notes and outcomes, and providing seamless onboarding support.
  • Leveraged advanced search techniques and Boolean logic to effectively source passive candidates from various online platforms.
  • Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.

Business Development Associate

IMA
12.2018 - 12.2019
  • Conducted market research and competitor analysis to identify high-value prospects, leading to a 15% increase in qualified leads and improved targeting strategies.
  • Increased outbound prospecting efforts by 30% through cold calls, emails, and networking, successfully expanding the customer base and securing new business opportunities.
  • Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.

Talent Acquisition Specialist

Linkruit
06.2018 - 11.2018
  • Sourced and placed IT and management candidates across Africa, ensuring hires aligned with client specifications and focusing on niche technical professionals for specialized roles.
  • Conducted 150 outbound calls weekly, scheduled 10+ interviews per month, and managed salary negotiations, improving candidate satisfaction and guiding them through the hiring process.
  • Assisted in updating candidate records, ensuring 100% data accuracy, and supporting onboarding activities to streamline the hiring process.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.

Education

B.Tech - Electronics and Communication

Rajasthan Technical University
Jodhpur, Rajasthan
07.2014 - 06.2018

Skills

LinkedIn Recruiter

Boolean Search

Data Analysis

Workday

MS Office Suite

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Certification

Google Analytics

Timeline

Customer Support Associate

Tech Mahindra
03.2025 - Current

Google Analytics

06-2024

Freelancer(Recruiter)

Firstallied Global Services
01.2024 - 12.2024

Senior Recruiter

IMS People Possible
02.2022 - 08.2023

Business Development Associate

IMA
12.2018 - 12.2019

Talent Acquisition Specialist

Linkruit
06.2018 - 11.2018

B.Tech - Electronics and Communication

Rajasthan Technical University
07.2014 - 06.2018

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Monalisa Vyas