Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monalisa Vyas

Customer Associate
Toronto

Summary


Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Customer Service Associate

Tech Mahindra
03.2025 - Current
  • Customer Interaction: Efficiently manage high-volume communication via phone, addressing inquiries, resolving issues promptly, and handling sensitive customer information. Successfully managed 20+ calls daily.
  • Manage customer communications transparently while safeguarding sensitive information. Ensured compliance with regulatory standards and streamlined service processes to enhance efficiency and customer experience.
  • Managing monthly inquiries, resolving concerns, and ensuring a 95% satisfaction rate.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Senior Recruitment Associate

IMS People Possible
02.2022 - 08.2023
  • Implemented an applicant tracking system to streamline candidate management processes while maintaining compliance with federal regulations.
  • Sourced passive candidates through various channels such as LinkedIn Recruiter, Boolean searches, and referrals from existing employees.
  • Provided guidance on interviews to candidates, enhancing their ability to effectively showcase their skills and competencies during interviews.
  • Negotiated competitive salary packages for new hires, ensuring alignment with market trends and organizational budget constraints.
  • Streamlined the recruitment process by effectively managing candidate pipelines, maintaining organized records of applicants, and prioritizing open positions.

Business Development and Customer Service Associate

IIT Medical Academy
12.2018 - 12.2019
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Implemented new CRM system to better track customer interactions and outcomes.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Talent Acquisition Associate

Linkruit
06.2018 - 11.2018
  • Provided excellent customer service to both internal stakeholders and external candidates throughout the entire recruitment lifecycle.
  • Increased employee retention rates by providing ongoing support to new hires during the onboarding process and conducting regular check-ins regarding job satisfaction levels.
  • Implemented data-driven approaches to refine talent acquisition strategies, leading to more efficient and effective hiring practices.
  • Conducted comprehensive interviews, identifying top candidates based on skillset alignment and cultural fit within the organization.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

Education

Bachelor of Technology - Electronics and Communication

JIET
Jodhpur, India
9 2014 - 6 2018

Skills

  • Client Relationship Management
  • Issue Resolution
  • Onboarding Support
  • Customer Retention
  • Cross-selling
  • Negotiation
  • Verbal & Written Communication
  • Active Listening
  • Regulatory compliance

Certification

Google Data Analytics Professional Certificate (Coursera)

Timeline

Customer Service Associate

Tech Mahindra
03.2025 - Current

Senior Recruitment Associate

IMS People Possible
02.2022 - 08.2023

Business Development and Customer Service Associate

IIT Medical Academy
12.2018 - 12.2019

Talent Acquisition Associate

Linkruit
06.2018 - 11.2018

Bachelor of Technology - Electronics and Communication

JIET
9 2014 - 6 2018

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Monalisa VyasCustomer Associate