Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Monalisa Maposa

Toronto,ON

Summary

Dynamic and highly organized Executive Assistant with over 3 years of experience supporting C-suite executives in fast-paced, growth-driven environments. Adept at managing complex schedules across multiple time zones, coordinating international travel, and handling sensitive information with discretion. Known for a proactive approach to task management, I am skilled at anticipating needs, solving problems, and ensuring smooth operations to support senior leadership. Passionate about building collaborative, solutions-oriented environments, I bring a positive attitude and strong attention to detail in every aspect of my work.

Overview

7
7
years of professional experience

Work History

Sr. Sales Administrator

Husqvarna Canada Corp.
Mississauga, ON
02.2024 - 03.2025
  • Generated regular reports on key performance indicators such as total sales volume and growth rate.
  • Collaborated cross-functionally with Marketing and Sales teams to support dealer onboarding, ensuring correct promotional materials were distributed based on dealer tiers.
  • Provided comprehensive administrative support to the Sales Director by managing complex calendars and scheduling across different time zones.
  • Coordinated closely with the Marketing department before product launches to verify SKU setup and promotion functionality in the customer portal, taking initiative to test portal readiness independently
  • Pulled open order reports weekly and followed up with internal teams to ensure on-time fulfillment.
  • Attended and documented key Sales and Marketing meetings, recording detailed takeaways and sharing structured meeting minutes to enhance follow-through and accountability.
  • Maintained consistent and timely internal communication across departments, ensuring alignment on upcoming sales strategies and campaign execution.
  • Acted as a key liaison between regional sales leaders and internal departments to ensure seamless execution of campaigns, events, and promotions

Client Support Associate

BrokerBay
Toronto, Ontario
12.2022 - 09.2023
  • Maintained up-to-date knowledge of all products offered by the organization.
  • Led cross-departmental collaboration by systematically presenting key client issues and bugs during company scrums, prioritizing and resolving 85% of critical issues, resulting in a 12% increase in platform reliability and a 95% score in user satisfaction.
  • Replicated bugs and proactively identified areas for feature improvements or adjustments, playing a key role in driving continuous product enhancement and user satisfaction.
  • Led the development of Jira dashboards for the Customer Success team, optimizing operational efficiency, fostering collaboration, and delivering enhanced visibility into key performance metrics and team productivity.
  • Participated in product sprint planning sessions to evaluate and audit upcoming features for deployment, crafting clear and concise knowledge base articles to communicate updates to clients effectively, ensuring transparency and alignment with user needs.

Procurement

Bizerba
Mississauga, Ontario
02.2022 - 11.2022
  • Analyzed project strategy alignment against budget and subcontractor procurement.
  • Compiled and reviewed procurement data to make effective projections.
  • Monitored inventory levels, flagged stock issues, and coordinated with production to maintain accurate reorder points.
  • Entered and updated purchase orders, worked with logistics to manage incoming freight, and reconciled vendor delivery issues.
  • Generated weekly inventory and stock movement reports to present to management.

Customer Account Specialist

Iovate Health Sciences
Oakville, Ontario
07.2018 - 02.2022
  • Managed high-volume customer orders for nutritional supplements, ensuring accuracy in product details, pricing, and delivery schedules.
  • Handled customer escalations tied to nutrition and health products; supported wellness campaigns and performance-based launches
  • Responsibilities included following up with compliance and OS&D issues from customers and issuing claim documents.
  • Demonstrated strong knowledge behind EDI transmissions, tracking deliveries, looking up MABD, RMAs and product fulfillment
  • Aware of various customer Vendor Manuals and Guidelines especially with constant fast paced changing environments. Analyzing customer’s manuals to ensure that their deductions are fair.
  • Worked closely with AR and Sales to review vendor compliance, manage deductions, and resolve complex logistics issues via Retail-Link (Walmart)
  • Conducted sales gap analyses and generated reports to identify expansion opportunities and reorder patterns.
  • Maintained detailed CRM records and coordinated logistics for trade shows and distributor events.

Education

Associate of Arts - Sociology

University of Ottawa
Ottawa
04-2016

Skills

  • Executive Support & Calendar Management: Proven experience supporting senior executives and managing complex schedules across time zones
  • Travel Coordination & Logistics: Expertise in arranging international travel, ensuring every detail is planned for seamless trips
  • Communication & Presentation: Strong skills in preparing presentations, drafting correspondence, and supporting communication efforts with internal and external stakeholders
  • Google Suite (Docs, Sheets, Calendar)
  • Microsoft Office (Outlook, Excel, PowerPoint)
  • Slack, Zoom, Notion
  • Canva (for social content or event flyers)
  • Social Media Platforms (Instagram, LinkedIn, Facebook)
  • Eventbrite or other registration tools
  • Strong Interpersonal & Communication Skills
  • Time Management & Multitasking
  • Attention to Detail
  • Initiative & Problem Solving
  • Team-Oriented Mindset
  • Adaptability in Fast-Paced Environments

Affiliations

RunClub Captain
Toronto, ON | 2019 – Present

Organized and hosted fitness events, including a relay race from LA to Vegas, raising funds and managing finances for the team.
Led the team on the trip, ensuring safety and coordinating logistics for a successful event.

Timeline

Sr. Sales Administrator

Husqvarna Canada Corp.
02.2024 - 03.2025

Client Support Associate

BrokerBay
12.2022 - 09.2023

Procurement

Bizerba
02.2022 - 11.2022

Customer Account Specialist

Iovate Health Sciences
07.2018 - 02.2022

Associate of Arts - Sociology

University of Ottawa

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Monalisa Maposa