Monalisa Espinoza
Stockton
Summary
Customer-focused Retail Associate experienced in delivering quality product recommendations and solutions that meet customer needs. Achieved strong sales through effective execution of sales and service initiatives while providing memorable guest experiences. Flexible and approachable, with strong organizational and time management skills.
Overview
1
1
Certification
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Retail associate/Cashier Assistant
Salvation Army Thrift Store
Stockton
05.2022 - Current
- Processed transactions accurately using point-of-sale systems.
- Assisted customers in locating merchandise and provided product information.
- Organized and stocked shelves to maintain a tidy shopping environment.
- Maintained cleanliness and organization of sales floor and fitting rooms.
- Collaborated with team members to ensure efficient store operations.
Office Manager/Loan Preparer
Washington Mutual Home Loans
Stockton
07.2006 - 08.2028
- Supported loan processing by preparing necessary documentation for clients.
- Managed daily office operations and maintained efficient workflows.
- Coordinated communication between departments and facilitated meetings.
- Supervised support staff and delegated tasks effectively.
- Organized file systems and ensured document accuracy.
- Implemented office policies to enhance organizational efficiency.
- Maintained inventory of office supplies and managed vendor relationships.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Office Procedure - Office Management
Heald College
Stockton, CA 07.1992 - 07.1993
Stockton Adult Education
Stockton, CASome College (No Degree) - Gender Studies
San Joaquin Delta College
Stockton, CASkills
- Cash handling
- Point-of-sale transaction
- Product knowledge
- Customer relationship management
- Team collaboration
Certification
Current driver's license with excellent driving history
References
References available upon request.
Timeline
Retail associate/Cashier Assistant
Salvation Army Thrift Store
05.2022 - Current
Office Manager/Loan Preparer
Washington Mutual Home Loans
07.2006 - 08.2028
Office Procedure - Office Management
Heald College
07.1992 - 07.1993
Stockton Adult Education
Some College (No Degree) - Gender Studies
San Joaquin Delta College