MONAJAT UDDIN MONJU
Toronto,Canada
Summary
Dynamic leader with a proven track record at ABCoast Aviation Services, excelling in management and customer service. Expert in training teams and enhancing operational efficiency. Demonstrated ability to solve complex problems and improve customer satisfaction. Skilled in communication, adept at task management, and committed to achieving excellence.
Overview
5
5
years of professional experience
Work History
FOH Supervisor
ABCoast Aviation Services
07.2023 - 09.2024
- Supervising a wide variety of team members daily. Organizing breaks and schedules, prioritizing areas of operational needs and high demand.
- On-site training, shadowing and performance reviews.
- Monthly team meetings, shift/ employee adjustments, floor movement, daily reports, emails and weekly management leadership meetings.
FOH Team Lead
ABCoast Aviation Services
01.2022 - 07.2023
- Organizing breaks and job positions, distributing equipment and personal protective equipment.
- Spot checks and health and safety enforcement , encouraging team members and lending assistance.
- Support and area knowledge to employees and Passengers daily.
Server
Cafe Diplomatico and Pizzaria
07.2020 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Representative
Maple Education Consulting
05.2019 - 11.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON12.2021
Skills
- Management
- Customer Service
- Training
- Problem Solving
- Task Management
- Communication
Languages
English
Native or Bilingual
Timeline
FOH Supervisor
ABCoast Aviation Services
07.2023 - 09.2024
FOH Team Lead
ABCoast Aviation Services
01.2022 - 07.2023
Server
Cafe Diplomatico and Pizzaria
07.2020 - 01.2022
Customer Service Representative
Maple Education Consulting
05.2019 - 11.2020
Associate of Arts - Hospitality Management
Seneca College of Applied Arts And Technology
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