Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mona Verma

Surrey,BC

Summary

Qualified to collect trace evidence with skills in documentation and recording. Dedicated to optimal organization and solution-oriented problem-solving.

Overview

12
12
years of professional experience

Work History

Sales Associate

Raja Jewellers
01.2012 - 11.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Diploma - Business Management

Kwantlen Polytechnic University
Surrey, BC

Certificate - Immigration: Laws, Policies And Procedures

University of British Columbia
Vancouver, BC
2020

High School Diploma -

Southpointe Academy
Delta, BC
2011

Skills

  • Interpersonal skills
  • Excellent communication
  • Multitasking
  • Adaptability
  • Active listening
  • Problem-solving
  • Attention to detail
  • Decision-making

Languages

English
Punjabi
Hindi

Timeline

Sales Associate

Raja Jewellers
01.2012 - 11.2023

Diploma - Business Management

Kwantlen Polytechnic University

Certificate - Immigration: Laws, Policies And Procedures

University of British Columbia

High School Diploma -

Southpointe Academy

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Mona Verma