Mona Razavi
17 Ruddington Drive, North York
Summary
Detail oriented and customer focused professional with extensive experience in medical aesthetics and customer service. Proven ability to manage front desk operations, schedule appointments and provide exceptional client experiences. Strong communication, multitasking and problem-solving skills with a background in managing teams and handling administrative tasks. Passionate about health, wellness and delivering outstanding customer service.
Overview
16
16
years of professional experience
Work History
Medical Aesthetician
Kalon Wellness M.D.
04.2022 - Current
- Delivers exceptional customer service by handling inquiries, scheduling, and client greetings.
- Ensures a professional, welcoming environment to boost client satisfaction.
- Educates clients on skincare, recommends treatments, and performs medical aesthetic procedures.
- Manages administrative tasks, including data entry, patient files, and inventory.
General Manager of Food Service
Apadana Restaurant & Event Space
04.2019 - 03.2022
- Managed staff and coordinated large events.
- Handled bookkeeping and balanced financial records.
- Created weekly staff shift schedules.
- Maintained organized inventory, ordered supplies, and managed supplier relationships.
- Served as the first point of contact for event bookings and large reservations.
- Ensured top-tier customer service, prioritizing guest satisfaction.
Medical Esthetician
Avebelle Clinic
04.2018 - 02.2019
- Maintained accurate records and updated them as needed.
- Documented medical histories, concerns, and client changes.
- Collaborated effectively with nurses and medical professionals.
- Developed treatment plans based on client skin concerns.
- Planned client care based on initial consultations.
- Delivered top-tier customer service for skincare treatments.
- Performed anti-aging treatments and recommended skincare solutions.
- Stayed updated on the latest skincare technology and advancements.
- Attended training programs to enhance skills and offerings.
Master Aesthetician
Effetto Donna Aesthetics and Beauty
05.2009 - 04.2018
- Performed facials, waxing, brow/lash tinting, and eyelash lifts.
- Boosted sales and improved customer retention.
- Ensured a seamless, positive customer experience.
- Balanced books after each shift.
- Managed appointment confirmations and pre-bookings.
- Fostered a fun, welcoming environment for clients and colleagues.
Education
Diploma -
Toronto School of Aesthetics
Toronto, ON01-2004
High School Diploma -
Thornhill Secondary School
Thornhill01-2003
Skills
- Time Management
- Ability to Work in a Team
- Leadership Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Customer Service & Client Relations
- String Communication Skills
- Administrative & Office Support
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Medical Aesthetician
Kalon Wellness M.D.
04.2022 - Current
General Manager of Food Service
Apadana Restaurant & Event Space
04.2019 - 03.2022
Medical Esthetician
Avebelle Clinic
04.2018 - 02.2019
Master Aesthetician
Effetto Donna Aesthetics and Beauty
05.2009 - 04.2018
Diploma -
Toronto School of Aesthetics
High School Diploma -
Thornhill Secondary School
Similar Profiles
Rose ann EspinosaRose ann Espinosa
Aesthetician Facialist at Kalon Wellness CenterAesthetician Facialist at Kalon Wellness Center
Aileen GrajedaAileen Grajeda
Aesthetic Registered Nurse at M.D. WellnessAesthetic Registered Nurse at M.D. Wellness
Renata StarsinskieneRenata Starsinskiene
Protection adviser at Kalon Financial LtdProtection adviser at Kalon Financial Ltd