Mona Rajabifard
Toronto,ON
Summary
Highly motivated Audio-Visual and IT Support Specialist with a great deal of experience in troubleshooting, installing, and maintaining AV technology, computer hardware, and network equipment. Proven ability to support blended learning spaces, deliver hands-on technical training, and collaborate effectively with faculty and technical staff. Dedicated to enhancing learning outcomes through reliable technology solutions.
Overview
14
14
years of professional experience
Work History
Research Assistant
Brock University
05.2023 - 01.2025
- Provided front-line technical support for engineering classroom and laboratory computers, projectors, and printers, ensuring seamless operation during lectures.
- Configured and maintained network devices and verified IP settings for reliable connectivity
- Assisted with hardware and software installation across labs and classrooms, reducing downtime and enhancing instructional delivery.
- Delivered hands-on student instruction on Leica measuring equipment and other digital tools, emphasizing clarity and engagement
- Developed databases and academic content in Brightspace, demonstrating strong software proficiency and organizational skills
AV & IT Support Specialist
Telecommunication Company
07.2011 - 01.2021
- Installed, configured, and maintained AV and video-conferencing systems to support meetings and classroom instruction.
- Provided prompt, effective troubleshooting for technical issues involving sound systems, displays, and conferencing tools.
- Collaborated with IT teams to implement a web-based correspondence system using the Scrum framework, improving communication efficiency.
- Delivered PowerPoint-based training sessions for staff on correspondence software, ensuring confident daily use.
- Supported hybrid meeting setups, ensuring stable connectivity and clear audio-visual quality for remote participants
Education
Diploma - Software Engineering Technician (Honours, GPA 4.1)
Centennial College
Toronto, ON04.2023
MSc - Software Engineering
Azad University of Bandar Abbas
Bandar Abbas, Iran06.2021
BSc - Software Engineering
Allameh Mohaddes Nouri University (AMNU)
Nour, Iran06.2002
Skills
- AV & Multimedia: Projectors, microphones, video conferencing systems (Zoom Rooms, Crestron, Polycom), soundboards, HDMI routing, display calibration
- Networking: IP configuration, classroom network troubleshooting
- IT Systems: Windows, macOS, Brightspace LMS, Office 365, Google Workspace
- Other: Hardware installation, software deployment, user training
Timeline
Research Assistant
Brock University
05.2023 - 01.2025
AV & IT Support Specialist
Telecommunication Company
07.2011 - 01.2021
MSc - Software Engineering
Azad University of Bandar Abbas
BSc - Software Engineering
Allameh Mohaddes Nouri University (AMNU)
Diploma - Software Engineering Technician (Honours, GPA 4.1)
Centennial College