Mona Oussou
San Diego
Summary
Hospitality professional with a Bachelor's in Hospitality Management, delivering luxury-level banquet service and client-focused experiences. Proven ability to manage event execution while ensuring safety, quality, and structured processes. Strong communication and teamwork skills foster adaptability across hospitality and technology environments.
Overview
10
10
years of professional experience
Work History
Banquet Server / Banquet Bartender
Gaylord Pacific & Convention Center
Chula Vista
03.2026 - Current
- Deliver luxury-level banquet service aligned with Marriott standards, ensuring polished table settings, timely food delivery, and seamless execution for large-scale events and conventions.
- Coordinated setup and breakdown of banquet rooms per detailed BEOs, ensuring efficient arrangement of tables, linens, décor, service stations, and equipment for seamless event execution.
- Executed preparation and service of cocktails, wine, and beer during high-volume events, upholding accuracy and speed while adhering to Marriott service standards.
- Managed setup and breakdown of portable banquet bars, maintaining optimal stock levels of spirits, mixers, garnishes, glassware, and ice, while ensuring sanitation compliance.
Account Executive / Client Experience Professional
Semrush, Uber, Zendesk, Toast,
San Francisco, San Diego
04.2018 - Current
- Managed large portfolios of clients while delivering high-touch, service-oriented experiences.
- Followed structured processes, performance standards, and compliance guidelines in fast-paced environments.
- Communicated clearly and professionally with diverse stakeholders, building trust and rapport.
- Collaborated cross-functionally to ensure seamless onboarding, issue resolution, and service delivery.
- Recognized for reliability, accountability, and consistently strong performance.
- Cultivated client relationships to enhance account satisfaction and retention.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Developed tailored solutions based on client needs and industry trends.
Server / Banquet Server
The Waterfront Restaurant
San Francisco
12.2016 - 03.2020
- Executed banquet and private events per Banquet Event Orders, facilitating seamless transitions from setup through breakdown.
- Collaborated closely with kitchen, bar, and service teams to deliver consistent, high-quality experiences during high-volume service.
- Provided high-touch guest service in an upscale dining and event environment, ensuring guests felt welcomed and cared for throughout service.
- Processed food and beverage orders accurately with POS systems and handled payments to ensure efficient service.
- Transported, lifted, and arranged tables, chairs, linens, and service equipment to meet event specifications and enhance guest experience.
- Maintained a polished appearance while adhering to service standards, safety protocols, and company policies.
Banquet Intern
Hotel Vitale
San Francisco
07.2017 - 12.2017
- Assisted with creating and executing BEOs, ensuring proper staffing, setup, and timing.
- Assisted event managers in implementing event timelines and schedules for optimal organization.
- Collaborated with service teams during events to uphold quality standards and facilitate smooth execution.
- Set up banquet rooms for events, ensuring proper layout and decor.
- Supported hotel banquet and event operations across front and back of house.
- Covered server and bartender shifts, maintaining service continuity and guest satisfaction.
- Prepared weekly staff schedules aligned with labor forecasts and event requirements.
- Monitored guest satisfaction throughout the event to ensure needs were met promptly.
- Monitored inventory of banquet supplies and reported shortages to management.
Server / Bartender
Urbano Latino
Oakland
01.2016 - 12.2016
- Delivered friendly, attentive service in a high-energy restaurant environment.
- Supported large parties by anticipating guest needs and assisting team members during peak service.
Banquet Intern
Hotel Nikko
San Francisco
05.2016 - 06.2016
- Prepared tables, chairs, and décor according to event specifications.
- Assisted in setting up banquet events, including arranging tables and chairs.
- Conducted weekly department meetings with the Banquet team.
- Managed activities to maximize customer satisfaction such as: Post sale follow-up with guests to ensure customer satisfaction.
- Collaborated with team members to resolve guest inquiries efficiently.
Education
Bachelor's Degree - Hospitality Management
San Francisco State University
San Francisco05-2017
Associate Degree - Business Administration And Management
Diablo Valley College
Pleasant Hill05-2015
Skills
- Banquet service
- Dining services
- Event coordination
- POS operation
- Restaurant experience
- Customer service
- Guest services
- Client satisfaction enhancement
- Time management
- Team collaboration
- Bilingual
- Communication skills
Awards
- Hospitality Scholarship
- College of Business Scholarship
Languages
- English
- French
- Spanish
- Arabic
Timeline
Banquet Server / Banquet Bartender
Gaylord Pacific & Convention Center
03.2026 - Current
Account Executive / Client Experience Professional
Semrush, Uber, Zendesk, Toast,
04.2018 - Current
Banquet Intern
Hotel Vitale
07.2017 - 12.2017
Server / Banquet Server
The Waterfront Restaurant
12.2016 - 03.2020
Banquet Intern
Hotel Nikko
05.2016 - 06.2016
Server / Bartender
Urbano Latino
01.2016 - 12.2016
Bachelor's Degree - Hospitality Management
San Francisco State University
Associate Degree - Business Administration And Management
Diablo Valley College