MONA MSTAFA
Brampton,ON
Summary
Highly-skilled phlebotomist with over 5 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Laboratory Assistant
Dynacare
03.2019 - Current
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
COLLECTIONS AGENT
CONTACT RESOURCE SERVICE
07.2016 - 12.2017
- Preformed on average 400-500 outbound calls daily
- Maintained required monthly quota
- Left messages advising individuals about past due balances
- Obtained BC collections agent licenses
- Maintained average talk time requirements per call.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
LEVEL 1 TECHNICAL ANALYST
NCR
08.2012 - 06.2016
- Provided technical support to clients via outbound/inbound calls
- Provided troubleshooting to user issues relating to operations systems, Network connectivity, POS hardware/software, cashless machines, and receipt/report printers
- Upheld accuracy of customer support through resolving all incidents in a timely manner
- Ensured customer needs were met and/or exceeded through providing exceptional customer service.
Education
MEDICAL LABORATORY ASSISTANT -
MEDIX COLLEGE OF HEALTHCARE
Brampton, ON10.2018
Laboratory Assistant/Technician (Practicum 300 hours) -
Dynacare Laboratory and Health Services Centre
Thornhill, ON09.2018
Skills
- Performed venipuncture and generated electrocardiogram
- Adhered to safety and infection-control procedures
- Set up equipment for drawing blood
- Labeled specimen samples
- Strong knowledge of properly using the centrifuge
- Performed blood smears, Wrights and Giemsa staining
- Performed Aliquoting and Hematocrits
- Performed Urinalysis (pour off in separate tubes)
- Greeted patients at triage while receiving requisitions
- Quality Control Procedures
- Electrocardiogram Interpretation
Personal Information
MEDICAL LABORATORY ASSISTANT
Certification
- 02/01/18, Cardiopulmonary Resuscitation (CPR)
- 01/01/18, Thoughts Patterns for a Successful Career
- 09/01/18, Intramuscular Injection (Vaccination)
- 11/01/18, Osmt
References Available
True
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Medical Laboratory Assistant
Dynacare
03.2019 - Current
COLLECTIONS AGENT
CONTACT RESOURCE SERVICE
07.2016 - 12.2017
LEVEL 1 TECHNICAL ANALYST
NCR
08.2012 - 06.2016
MEDICAL LABORATORY ASSISTANT -
MEDIX COLLEGE OF HEALTHCARE
Laboratory Assistant/Technician (Practicum 300 hours) -
Dynacare Laboratory and Health Services Centre
- 02/01/18, Cardiopulmonary Resuscitation (CPR)
- 01/01/18, Thoughts Patterns for a Successful Career
- 09/01/18, Intramuscular Injection (Vaccination)
- 11/01/18, Osmt