Mona Khan
Mississauga,ON
Summary
Experienced and dedicated professional with a strong background in customer service, administration, and education. Seeking a Customer Service Representative position at Teleperformance to leverage my skills in communication, problem-solving, and customer relationship management to enhance customer satisfaction and contribute to team success.
Expert in Advanced MS Office and renowned for exceptional interpersonal skills, consistently fostering a multicultural and supportive learning environment. Demonstrates a strong work ethic and adaptability, significantly improving student engagement and outcomes.
Overview
8
8
years of professional experience
Work History
Career Placement Mentor
Hanson College
05.2023 - 04.2024
- Provided tailored career counseling and academic advising to a diverse student body.
- Developed and facilitated workshops on employability skills and career development.
- Enhanced student engagement and success through personalized support.
IT Teacher
Al Hayat Universal Bilingual School
09.2016 - 08.2022
- Delivered curriculum and mentored students in a multicultural environment.
- Encouraged student potential through personalized feedback and open communication.
- Managed classroom activities and fostered a supportive learning environment.
Education
Bachelor of Arts - Education
Virtual University Of Pakistan
Pakistan08.2024
Diploma - General Business Studies
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2024
Associate of Arts - Education
Virtual University of Pakistan
Pakistan04.2019
Skills
- Advanced MS Office (Word, Excel, PowerPoint)
- Excellent Organizational and Time Management Abilities
- Strong Interpersonal and Communication Skills
- Adaptable and Able to Work Under Pressure
- Customer Relationship Management
- Problem-Solving and Conflict Resolution
- Professional and Courteous Telephone Manner
- Ability to Multitask and Learn New Tools Easily
- Proven Dependability and Strong Work Ethic
- Ability to Handle Routine and Repetitive Tasks at Varying Pace
Timeline
Career Placement Mentor
Hanson College
05.2023 - 04.2024
IT Teacher
Al Hayat Universal Bilingual School
09.2016 - 08.2022
Bachelor of Arts - Education
Virtual University Of Pakistan
Diploma - General Business Studies
Cambrian College of Applied Arts And Technology
Associate of Arts - Education
Virtual University of Pakistan