Mona Julian

BSc Psychology graduate with a Sociology minor, experienced in supporting diverse populations in healthcare and customer service. Proficient in communication, conflict resolution, and person-centered support. Demonstrated success in collaborating with interdisciplinary teams to promote inclusivity and create safe environments. Dedicated to enhancing mental and emotional well-being through empathy and strong interpersonal skills.

Reference available upon request

• CapitalCare – Lynnwood, Volunteer, 2024-08, Present, Supported older adults in daily recreational activities (e.g., games, crafts, social events) to enhance engagement and quality of life, Provided companionship and emotional support to residents, fostering trust and a respectful care environment, Assisted with mobility and accompanied residents to meals, appointments, and activity spaces, ensuring safety and dignity, Helped coordinate and set up group programs and facility-wide events alongside staff, Promoted resident autonomy while maintaining physical comfort and emotional well-being, Communicated patiently and clearly with individuals with dementia and other age-related conditions, Maintained clean and organized common areas in accordance with hygiene standards, Collaborated with healthcare aides and nurses as part of an interdisciplinary care team
• Edmonton Public Library - Callingwood, Volunteer, 2015-06, 2016-03, Engaged with diverse patrons in a respectful and supportive manner, promoting a welcoming and inclusive public space, Assisted in organizing and maintaining library materials to ensure accessibility and ease of use for all community members, Assisted with preparing materials for library programs aimed at children, youth, and families, Demonstrated attention to detail and reliability by repairing resources and maintaining orderly collections