Summary
Overview
Work History
Skills
Languages
Timeline
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Mona Halkiadakis-Cataford

Sainte-Therese

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Chargeback Specialist

CIBC
05.2025 - Current

Candidate Care Specialist

CIBC
07.2024 - 05.2025
  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Sending out offer letters - verifying all candidate information making sure it corrects
  • Communication with hiring managers and recruiters
  • Screening candidates
  • Sending out background checks for candidates before hiring
  • Making sure our candidates have a smooth experience during hiring

Chargeback Specialist

CIBC
08.2022 - 07.2024
  • Enhanced chargeback resolution rates by implementing effective dispute management strategies.
  • Mentored junior team members, providing guidance on complex cases and fostering a collaborative environment conducive to knowledge sharing and professional growth.
  • Maintained comprehensive records of all cases handled, allowing for easy reference when needed for future disputes or reporting purposes.
  • Worked closely with other departments including sales, finance, customer service teams in order address any systemic issues leading higher incidence rates.
  • Improved customer satisfaction by providing timely and accurate responses to inquiries regarding chargeback disputes.
  • Streamlined the chargeback process for increased efficiency and reduced response times.
  • Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.

DCC

CIBC
11.2021 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Administrative Assistant

Solution Garage Doors
06.2020 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Call Taker

Fastfrate
05.2018 - 06.2020
  • Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
  • Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
  • Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
  • Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.

Skills

  • Microsoft office
  • Banking
  • Dispute resolution
  • Client relationship building
  • Data entry proficiency
  • Deadline management
  • Bilingual spoken and written in french and english
  • Excel & Word
  • Fast learner
  • Risk Management
  • Problem Solving
  • Communication
  • Leadership
  • Adaptability

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Chargeback Specialist

CIBC
05.2025 - Current

Candidate Care Specialist

CIBC
07.2024 - 05.2025

Chargeback Specialist

CIBC
08.2022 - 07.2024

DCC

CIBC
11.2021 - 08.2022

Administrative Assistant

Solution Garage Doors
06.2020 - 09.2021

Call Taker

Fastfrate
05.2018 - 06.2020

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Mona Halkiadakis-Cataford