MONA GEDI
Toronto,ON
Summary
CUSTOMER SERVICE/ADMINISTRATION PROFESSIONAL Enthusiastic – Dedicated – People Person – Hard Working To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
CUSTOMER SERVICE/ADMINISTRATION PROFESSIONAL
Air Canada, Lester B. Pearson International Airport
04.2018 - 01.2024
- Organized and detail-oriented with an strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Air Canada, Lester B. Pearson International Airport
04.2018 - 01.2024
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
SUPERVISOR/ADMINISTRATION
Phonenet General
05.2010 - 05.2011
- Trained staff to ensure consistently high standards of customer service
- Scheduled appointments for customer to discuss product information and process payments and cancelled appointments when required
- Billed clients on weekly/monthly basis; created invoices, updated accounts receivable spreadsheet
- Maintained and updated client files on computer Excel spreadsheet
- Greeted and answered clients questions in person and on phone in both English and Somali
- Maintained knowledge of competitive offers and provides critical market feedback to Store Owner regarding local competition and service needs
- Organized product displays and sales floor inventory and performed other duties as needed to maintain a neat, clean store appearance
- Identified current and future customer requirements by establishing rapport with potential and actual customers
- Completed store operational requirements by scheduling and assigning employees; followed up on work results
- Performed store opening and closing procedures in accordance with standard procedures.
CASHIER
Chapters Indigo-Fort McMurray
01.2009 - 08.2009
- Greeted customers as arrived in the store with a warm and friendly manner
- Handled cash, debit and credit transactions
- Accepted all returns, assisted with exchanges and ensured all merchandise was returned to appropriate area
- Called customers to inform them when their book orders arrived
- Assisted customers to sign up for store rewards programs and helped them apply for store gift cards
- Performed store opening and closing procedures in accordance with standard procedures
- Responsible for depositing all financial transactions
- Conducted ongoing inventory and informed appropriate manager regarding status of supplies
- Printed the results from previous day upon opening the store.
SUPERVISOR
Shoppers Drug Mart
04.2004 - 09.2007
- Effectively liaised with all Sales Representatives in order to achieve sales objectives
- Provided pricing and program information to customers, vendors and Field Sales Representative
- Designed and delivered consultative selling of products and services that were tailored to meet the needs of a diverse and highly profitable customer segment
- Maintained relationships with key contacts such as customers and vendors
- Achieved all measurable daily performance standards (i.e., calls, orders, closing rates, quotas)
- Negotiated with customers and closed sales calls effectively
- Processed orders correctly, accurately and back ordered accounts
- Balanced and counted the safe and ensured accuracy.
SUPERVISOR
Famous Players Silver City
10.2002 - 03.2004
- Responded efficiently and accurately to all customer inquiries and concerns
- Maintained vital communication link between customers and sales office
- Provided accurate product information and did up selling and cross selling of products
- Provided individualized service to external customers in solving complaints
- Developed monthly contact schedule for staff to ensure payroll is correct
- Ensured customer satisfaction by responding quickly to all customer concerns, questions, and requests for product information and price quotes.
Education
High School Diploma -
Rosedale Heights School of the Arts
Toronto, ON01.2002
Skills
- Microsoft Word
- Friendly, Positive Attitude
- Quality Assurance
- MS Office
Languages
English
Native or Bilingual
Timeline
CUSTOMER SERVICE/ADMINISTRATION PROFESSIONAL
Air Canada, Lester B. Pearson International Airport
04.2018 - 01.2024
Customer Service Representative
Air Canada, Lester B. Pearson International Airport
04.2018 - 01.2024
SUPERVISOR/ADMINISTRATION
Phonenet General
05.2010 - 05.2011
CASHIER
Chapters Indigo-Fort McMurray
01.2009 - 08.2009
SUPERVISOR
Shoppers Drug Mart
04.2004 - 09.2007
SUPERVISOR
Famous Players Silver City
10.2002 - 03.2004
High School Diploma -
Rosedale Heights School of the Arts
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