Mona Coyle
Richmond Hill,ON
Summary
With over 20 years of diverse business experience and a background in both Nursing and business development, I bring a unique blend of strategic leadership and team management skills to the table. My passion for basketball fuels my eagerness to contribute to the Toronto Raptors Basketball Operations department at MLSE, drawing on my varied professional background. Thriving in dynamic environments, I have a proven track record of fostering collaboration and driving continuous improvement to achieve organizational goals. My dedication to inclusivity and diversity closely aligns with MLSE's mission, and I am excited to help create memorable experiences for fans and team members alike.
Overview
11
11
years of professional experience
Work History
Health and Business Development
Consultant
Toronto, ON
06.2013 - Current
- Led negotiations of contracts and business dealings, resulting in increased profitability and risk mitigation
- Ensured compliance with applicable laws, regulations and standards related to operations.
- Provided direction on process improvement initiatives to increase productivity and profitability.
- Developed and presented business plans for clients to assist in the decision-making process.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
Co-Founder/ Vice President of Operations
Eterna Health
11.2022 - 07.2023
- Developed and implemented a comprehensive business plan to launch the company.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Provided direction on process improvement initiatives to increase productivity and profitability.
- Identified potential clients, built relationships, and negotiated contracts.
- Successfully recruited, onboarded, and trained new team members, ensuring seamless integration into the organization.
- Analyzed trends in clinical operations performance metrics to identify areas of improvement.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Critical Care Intensive Care Unit/ Neurosurgery
Sunnybrook Health Science Centre Hospital
08.2013 - Current
- Provided direct patient care in a Trauma ICU setting, including assessment, diagnosis and implementation of treatment plans.
- Maintained a safe environment for the ICU staff and patients by ensuring that all safety protocols were followed consistently.
- Acted as an advocate for patient rights while providing support, education and resources to families and caregivers regarding end-of-life decisions.
- Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized plans of care to restore patients' health and drive recovery goals
- Assisted with intubation, ventilator management and chest tube insertion as needed.
- Provided direct patient care in a critical care setting.
- Coordinated daily operations of the ICU, including admitting, discharging, and transferring patients.
Director of Clinical Operations
Institute of Human Mechanics
10.2021 - 11.2022
- Implemented and developed protocols to enhance patient care and optimize operational efficiency
- Successfully recruited, onboarded, and trained new team members, ensuring seamless integration into the organization
- Utilized budgeting techniques to analyze resource allocation and identify cost-saving opportunities
- Conducted quality assurance testing to ensure staff compliance with facility standards and implemented corrective actions when necessary
- Managed staff and patient scheduling to ensure efficient workflow and optimal patient outcomes
- Collaborated with healthcare professionals to drive performance improvements across the healthcare facility
- Supervised clinical trials and researchers, ensuring adherence to protocols and regulatory requirements
- Oversaw patient billing processes, ensuring accurate and timely submission of claims
- Directed and enforced policies to maintain compliance with industry regulations and standards
- Created and communicated performance goals for the healthcare facility and staff, promoting a culture of continuous improvement.
Education
Bachelor of Science - Nursing
Ryerson University
Toronto, ON06-2013
BBA -
York University
Toronto, ON06-2008
Skills
- Operations Management
- Team Building and Motivation
- Organizational Development
- Operations Oversight
- Performance Improvement
- Talent Development
- Crisis Management
- Operational Excellence
- Budget Management
- Corrective Action Implementation
Affiliations
Orthogonal Global Group
Board of Directors / Advisory Board Member
- Provide strategic guidance and oversight for Orthogonal Global Group.
- Collaborate on setting company vision and strategic objectives.
- Offer expertise to support decision-making and drive growth.
- Act as liaison between board and management.
- Contribute to policy development and key initiatives.
- Participate actively in board meetings and discussions.
- Mentor management teams and uphold governance standards.
Education Certifications
- Bachelor of Science in Nursing (B.Sc.N.), Ryerson University, 2009, 2013
- Bachelor of Business Administration (B.A.A), York University, 2003, 2008
- Critical Care Certificate, George Brown College, 2015
- ACLS (Advanced Cardiovascular Life Support), Valid
- BLS (Basic Life Support), Valid
- College of Nurses of Ontario, George Brown College, Valid
References
References available upon request.
Timeline
Co-Founder/ Vice President of Operations
Eterna Health
11.2022 - 07.2023
Director of Clinical Operations
Institute of Human Mechanics
10.2021 - 11.2022
Critical Care Intensive Care Unit/ Neurosurgery
Sunnybrook Health Science Centre Hospital
08.2013 - Current
Health and Business Development
Consultant
06.2013 - Current
Bachelor of Science - Nursing
Ryerson University
BBA -
York University