Mona Chaar
Brampton,ON
Summary
Dynamic leader with a proven track record at Circle K with over 20 + years of experience, excelling in team leadership and financial management. Spearheaded initiatives that significantly enhanced customer satisfaction and team performance, while adeptly managing budgets for optimal growth. Skilled in fostering employee engagement and developing high-performing teams through effective training and development. Demonstrates exceptional problem-solving and communication abilities, driving business success.
Overview
11
11
years of professional experience
Work History
Manager
Circle K
01.2014 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Humber College
Toronto, ONSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Schedule Preparation
- Policy Implementation
- Sales management
- Business Administration
- Financial Management
- Key Performance Indicators
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
- MS Office
- Relationship Building
- Goal Setting
- Documentation And Reporting
- Adaptability
- Reliability
- Team building
- Cost Control
- Team Collaboration
- Interpersonal Skills
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Manager
Circle K
01.2014 - 08.2024
Humber College
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