Cooking
Mona Bishop
D
Blairsden Graeagle
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
1
1
year of professional experience
Work History
Front Desk Manager
River Pines Resort
06.2021 - 01.2022
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained transaction security by verifying payment cards against identification.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Ensured data accuracy through regular audits of guest profiles.
Education
No Degree - Computer And Information Sciences
New Horizons Computer Learning Center
Walnut Creek, CA 05.2001 -
No Degree - General Office Services
Feather River College
Quincy, CA 05.2001 -
Skills
Delegating Work Assignments
Team Training
Customer Service
Daily Reporting
Registration processing
Operations Oversight
Employee Training
Event Coordination
Hospitality service expertise
Check-in and Check-out Procedures
Accomplishments
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Watercolor painting
Gardening
Reading
Timeline
Front Desk Manager
River Pines Resort
06.2021 - 01.2022
No Degree - Computer And Information Sciences
New Horizons Computer Learning Center
05.2001 -
No Degree - General Office Services
Feather River College
05.2001 -