Mona Ahmed

Clinic Management Expertise:

• Lead the successful implementation of the "Patient Medical Home" and maintain physicians' patient panels.
• Collaborated with the Highland Primary Network (HPCN) team to align clinic objectives with the network initiatives.
• Conducted extensive meetings to ensure compliance with Alberta Screening and Prevention (ASaP) guidelines.
• Collaborated with the PCN team to register the clinic physicians with the Central Patient Attachment Registry (CPAR) and ensure monthly updates of physician patient panels.
• Designed a system for staff to process the monthly CPAR conflict and mismatch reports to keep our patient panels up-to-date for each physician.
• Collaborated with relevant stakeholders to incorporate Connect Care identifiers into our EMR system, updating the relevant forms accordingly.
• Ensured that the clinic was well-prepared for the arrival of Connect Care in our area, guaranteeing that the integration process was seamless and in compliance with the implementation timeline.
• Collaborated with the clinic staff to facilitate training and support, fostering a culture of adaptability and readiness for Connect Care.
• Managed all administrative tasks for new physicians joining the clinic, including obtaining a Practitioner ID, billing number, and registrations with Lab and Connect Care. WCB, Alberta Medavie Blue Cross. Also, also organized and conducted Primary Care Network (PCN) meetings with new physicians to acquaint them with the PCN's role. Successfully navigated all requisite procedures for their inclusion in the PCN, Patient Medical Home, CPAR, and related initiatives.
• Managed physician billing to Alberta Health, the Workers' Compensation Board (WCB), and third parties.
• Implemented an inventory system tailored to meet the specific needs of the clinic.

Initiatives and Training:

• Led the seamless transition to a new Electronic Medical Records (EMR) system, providing comprehensive training to staff and physicians.
• Maintained an active role as an administrator of Alberta Netcare, ensuring data security and confidentiality.
• Recognized the pivotal role of physicians in patient care and actively facilitated training sessions to ensure that they could leverage the full capabilities of the EMR system.
• Delivered training to Medical Office Administration (MOA) students; a 100-hour practicum in our medical office.

Quality Improvement and Conflict Resolution:

• Co-led monthly meetings for staff and physicians, fostering an environment for discussion on quality improvement and conflict resolution.
• Developed and implemented processes to increase employee output and resolve conflicts between staff members.

Technical Proficiency:

• Took a proactive role in identifying opportunities to maximize the use of EMR technology, creating efficiencies in data management, communication, and overall clinic operations.
• Applied a user-centric approach to EMR utilization, ensuring that the technology was not only functional but also user-friendly for physicians and clinic staff.
• Provided ongoing support to physicians, addressing concerns, and customizing the EMR experience to align with their unique workflow and preferences.
• EMR Optimization: Demonstrated proficiency in building, adjusting, and optimizing ASaP screening rules/rates within EMRs, showcasing a hands-on approach to technical aspects of health care management.
• Data Extraction: Successfully extracted and analyzed validation and ASaP screening rates from EMRs, providing valuable insights for continuous improvement initiatives.
• Actively managed the introduction and integration of the Alberta FAST (Facilitated Access to Specialized Treatment) program within the clinic and into the EMR, implementing the program seamlessly through their phased approach.

Performance Reviews and Support:

• Collaborated with the lead physician to conduct quarterly employee reviews, offering constructive feedback for professional growth and providing extra training when needed.

Referral System Management:

• Spearheaded the development and optimization of the clinic's referral system, ensuring a streamlined and efficient process for both patients and healthcare providers.
• Took personal initiative in managing and updating the referral system, aligning it with the evolving needs of the clinic and the Connect Care implementation.
• Demonstrated a hands-on approach by personally converting referral forms into fillable PDFs, enabling a smooth transition from traditional paperwork to a digital, EMR-integrated workflow.
• Implemented and updated referral forms within EMRs, leveraging technical expertise to enhance the clinic's overall efficiency and data management.
• Enhanced communication channels by digitizing referral processes, contributing to a more coherent and interconnected healthcare ecosystem.

Creation of Simple Manuals:

• Authored user-friendly manuals hosted on cloud storage, providing staff with clear and concise guidelines on clinic processes and the utilization of technology, including Electronic Medical Records (EMR) systems.
• Designed manuals to be easily accessible, promoting a standardized approach and facilitating consistent practices across the clinic.
• Identified opportunities to streamline workflows and enhance efficiency through the standardization of key processes.
• Leveraged the manuals as a tool to ensure that all staff members were on the same page, adhering to established protocols and contributing to a harmonized work environment.
• Utilized the cloud platform as a centralized knowledge hub, ensuring that staff had instant access to the latest versions of manuals, fostering real-time updates and continuous improvement.
• Encouraged collaboration by providing a platform for staff to contribute insights, questions, and feedback, promoting a culture of collective learning.

• Collaborated with the Highland Primary Network (HPCN) team to align clinic objectives with the network initiatives.
• Conducted extensive meetings to ensure compliance with Alberta Screening and Prevention (ASaP) guidelines.
• Collaborated with the PCN team to register the clinic physicians with the Central Patient Attachment Registry (CPAR) and ensure monthly updates of physician patient panels.
• Designed a system for staff to process the monthly CPAR conflict and mismatch reports to keep our patient panels up-to-date for each physician.
• Collaborated with relevant stakeholders to incorporate Connect Care identifiers into our EMR system, updating the relevant forms accordingly.
• Ensured that the clinic was well-prepared for the arrival of Connect Care in our area, guaranteeing that the integration process was seamless and in compliance with the implementation timeline.
• Collaborated with the clinic staff to facilitate training and support, fostering a culture of adaptability and readiness for Connect Care.
• Managed all administrative tasks for new physicians joining the clinic, including obtaining a Practitioner ID, billing number, and registrations with Lab and Connect Care. WCB, Alberta Medavie Blue Cross. Also, also organized and conducted Primary Care Network (PCN) meetings with new physicians to acquaint them with the PCN's role. Successfully navigated all requisite procedures for their inclusion in the PCN, Patient Medical Home, CPAR, and related initiatives.
• Supportive role for the clinic billing to Alberta Health, the Workers' Compensation Board (WCB), and third parties.
• Led the seamless transition to a new Electronic Medical Records (EMR) system, providing comprehensive training to staff and physicians.
• Recognized the pivotal role of physicians in patient care and actively facilitated training sessions to ensure that they could leverage the full capabilities of the EMR system.
• Took a proactive role in identifying opportunities to maximize the use of EMR technology, creating efficiencies in data management, communication, and overall clinic operations.
• Applied a user-centric approach to EMR utilization, ensuring that the technology was not only functional but also user-friendly for physicians and clinic staff.
• Provided ongoing support to physicians, addressing concerns, and customizing the EMR experience to align with their unique workflow and preferences.
• EMR Optimization: Demonstrated proficiency in building, adjusting, and optimizing ASaP screening rules/rates within EMRs, showcasing a hands-on approach to technical aspects of health care management.
• Data Extraction: Successfully extracted and analyzed validation and ASaP screening rates from EMRs, providing valuable insights for continuous improvement initiatives.
• Actively managed the introduction and integration of the Alberta FAST (Facilitated Access to Specialized Treatment) program within the clinic and into the EMR, implementing the program seamlessly through their phased approach.
• Provided extra training for staff when needed.
• Spearheaded the development and optimization of the clinic's referral system, ensuring a streamlined and efficient process for both patients and healthcare providers.
• Took personal initiative in managing and updating the referral system, aligning it with the evolving needs of the clinic and the Connect Care implementation.
• Demonstrated a hands-on approach by personally converting referral forms into fillable PDFs, enabling a smooth transition from traditional paperwork to a digital, EMR-integrated workflow.
• Implemented and updated referral forms within EMRs, leveraging technical expertise to enhance the clinic's overall efficiency and data management.
• Enhanced communication channels by digitizing referral processes, contributing to a more coherent and interconnected healthcare ecosystem.
• Authored user-friendly manuals hosted on cloud storage, providing staff with clear and concise guidelines on clinic processes and the utilization of technology, including Electronic Medical Records (EMR) systems.
• Designed manuals to be easily accessible, promoting a standardized approach and facilitating consistent practices across the clinic.
• Identified opportunities to streamline workflows and enhance efficiency through the standardization of key processes.
• Leveraged the manuals as a tool to ensure that all staff members were on the same page, adhering to established protocols and contributing to a harmonized work environment.
• Utilized the cloud platform as a centralized knowledge hub, ensuring that staff had instant access to the latest versions of manuals, fostering real-time updates and continuous improvement.
• Encouraged collaboration by providing a platform for staff to contribute insights, questions, and feedback, promoting a culture of collective learning.

• Reported directly to the general manager and owner at the Airdrie branch.
• Oversaw daily clinic operations.
• Facilitated workflow for physicians and staff.
• Managed staff and physicians' work schedules.
• Conducted maintenance of EMR systems, computers, and printers.
• Collaborated effectively with Foothills PCN team members.
• Managed inventory.
• Performed front-desk duties.
• Handled referrals and billing processes.
• Conducted interviews to hire new MOAs.
• Provided comprehensive training for new staff members.