Mon Tang
Moncton
Summary
10+ years of insurance experience, focused on assessing and evaluating complex commercial property and casualty risks. Skilled in evaluating risks, determining pricing, and negotiating insurance policies. Demonstrates proficient coaching and mentoring skills. Committed to fostering meaningful client engagement and utilizing client-centric approaches for decision making. Proficient in public speaking and public relations, with experience from Toastmasters International. CIP and CRM designation.
Overview
12
12
years of professional experience
Work History
Senior Underwriter-Commercial P&C ( Mid Market)
Wawanesa Mutual Insurance
06.2023 - Current
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Reviewed mid market and large accounts to make accurate decisions by accounting for risk, hazards, and exposure. ( premium over $ 20,000)
- Contribute to achievement of company's financial targets by retaining accounts- 90%, and leveraging broker relationship , applying knowledge of market conditions to support underwriting decisions, while maintaining effective quality assurance.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Excel in member service and foster lasting broker partnerships by maintaining service level standard, contribute to the sustained success for book of business and broker long term relationship.
- Achieve retention gross written premium as per goal ( $ 2.5MM in 2024 and meeting target $3MM in 2025)
- Arrange reinsurance or subscribing companies where appropriate.
- Part of the Underwriting Quality Assurance team , conduct file review of the team members, and provide feedback for improvement.
- Optimize underwriting performance by leveraging loss control report and risk management practise to foster proactive decision making.
Senior Underwriter (Special Line - Commercial Property and Casualty)
The Co-operators
10.2021 - 06.2023
Underwriter (Special Line- Commercial Property and Casualty)
The Co-operators
01.2018 - 09.2021
Underwriter (Personal Line)
The Co-operators
07.2016 - 12.2017
- Achieved rapid promotion from commercial underwriter to senior underwriter within four years, demonstrating exceptional performance in surpassing goals and playing a pivotal role in driving the profitable Commercial Growth Strategy of the Underwriting Department.
- Played a key role in the successful launch of the first Underwriting Transformation Pilot in 2022, serving as a core team member to proactively address areas for improvement.
- Developed and maintained strong relationships and partnerships with stakeholders at all levels, while delivering effective risk solutions to support clients and drive growth in the commercial book.
- Consistently attained and maintained target turnaround time while meeting high-quality standards.
- Conducted in-depth analysis and underwriting of complex commercial risks, evaluated exposures, and made informed decisions on appropriate terms and conditions for renewals, new business, and policy changes, all within assigned authority.
- Possess expertise in diverse portfolio segments, including Realty, Hospitality, Manufacturing, Oil & Gas, Garage, Amusement and Recreation Service, Business & Personal Service, Restaurant, Trucking, Retail, and Wholesaling.
- Calculated and negotiated Treaty/Facultative Reinsurance, as needed, to effectively manage risk and optimize reinsurance coverage.
- Provided coaching, inspiration, and motivation to team members, fostering an environment of continuous improvement and elevating team performance.
- Provided guidance and support to business partners, resulting in the achievement of closing ratio targets and increased policy retention rates.
- Utilized tools and technology to gain insights into client history, market trends, and risk appetite for various products, enhancing decision-making and strategic planning.
- Participated in key projects such as the Comprehensive Water Product, agency audit, and large loss prevention program, contributing to their successful implementation and outcomes.
Licensed Insurance Representative
The Co-operators
09.2014 - 06.2016
- Consistently surpassed monthly goals, including sales, cross-selling, upselling, lead generation, and expiring policies, demonstrating a high level of performance and achievement.
- Provided valuable assistance to new and existing Mandarin and Cantonese-speaking clients, facilitating policy transactions and overcoming language barriers for a seamless customer experience.
- Assumed additional responsibilities as a Licensing Specialist, Skill Watch participant, and Peer Auditor in the agency contact center, contributing to team development, monitoring skill development, and ensuring compliance with licensing requirements.
- Delivered exemplary customer service to new and existing clients over the telephone, providing quotes and selling Automobile and Property insurance. Provided expert guidance to clients on selecting coverage and policies that met their needs, while adhering to established guidelines.
- Recognized as a Top 10 Sales Performer for achieving significant milestones in 2015.
- Received recognition as the Superstar of October 2015 and Star of the Month for April 2016, showcasing exceptional performance and contributions to the team.
Glass Claims Representative
The Co-operators
10.2013 - 09.2014
- Consistently achieved and exceeded goals set by the reporting center, including managing claim costs, closing files within required timelines, and meeting performance metrics to ensure efficient and effective claims handling processes.
- Achieved a perfect score of 100% on claim file reviews, reflecting meticulous attention to detail, adherence to company policies and procedures, and exceptional quality control skills.
- Efficiently managed glass claims, providing clients with prompt and knowledgeable service, and guiding them through the claims process with a customer-centric approach. Demonstrated expertise in handling glass-related claims and delivering exceptional service to clients in need.
- Performed comprehensive analysis and underwriting of complex commercial and personal risks, evaluating exposures and determining appropriate terms and conditions for renewals, new business, and policy changes within assigned authority. Utilized expertise in risk assessment and policy evaluation to ensure sound underwriting decisions and compliance with company guidelines.
- Provided accurate glass repair quotes in collaboration with glass or body shops, effectively managing cost estimation and payment processing for repairs. Ensured timely and efficient handling of glass claims, maintaining a high level of customer service and satisfaction.
- Managed the end-to-end process of receiving glass claims directly from clients, conducting cause of loss assessments, confirming or denying coverage, setting up claims, and conducting comprehensive reviews with clients over the telephone.
- Delivered high-quality service in accordance with company claim service standards, ensuring prompt and efficient handling of claims, providing excellent customer service, and adhering to established procedures and guidelines.
Education
Canadian Risk Management Designation -
Global Risk Management Institute
01.2017
Chartered Insurance Professional - undefined
The Insurance Institute of Canada
01.2015
Bachelor - International Business
University of South Australia
01.2003
Skills
- Risk evaluations
- Critical Thinking
- Training and mentoring
- Client relationship building
- Problem-solving abilities
- Teamwork and collaboration
Websites
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Senior Underwriter-Commercial P&C ( Mid Market)
Wawanesa Mutual Insurance
06.2023 - Current
Senior Underwriter (Special Line - Commercial Property and Casualty)
The Co-operators
10.2021 - 06.2023
Underwriter (Special Line- Commercial Property and Casualty)
The Co-operators
01.2018 - 09.2021
Underwriter (Personal Line)
The Co-operators
07.2016 - 12.2017
Licensed Insurance Representative
The Co-operators
09.2014 - 06.2016
Glass Claims Representative
The Co-operators
10.2013 - 09.2014
Chartered Insurance Professional - undefined
The Insurance Institute of Canada
Bachelor - International Business
University of South Australia
Canadian Risk Management Designation -
Global Risk Management Institute
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