Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Momoko Ichimiya

Toronto

Summary

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Representative

Nippon Sake Imports
04.2025 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Bar Manager

Bathurst Local
12.2024 - 05.2025
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Server

Sakai Bar
07.2022 - 01.2025
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Server

Miku Restaurant
06.2022 - 12.2022
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.

FOH Manager

Ramen Isshin
02.2016 - 06.2022
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Education

Associate of Arts - Tourism And Hospitality

IBT College
Toronto, ON
08.2018

Bachelor of Arts - British And American Studies

Kyoto University of Foreign Studies
Kyoto, Japan
03.2012

Skills

  • Sales Promotion
  • Maintaining Clean Work Areas
  • Supply Ordering and Management
  • Standard Operating Procedures Maintenance
  • Staff Scheduling
  • Training and Coaching

Certification

  • Certified Smart Serve
  • Certified Kikisake-shi (Sake sommelier), SSI
  • Certified International Kikisake-shi(Sake Sommelier), SSI
  • WSET Wine Level 2

Timeline

Sales Representative

Nippon Sake Imports
04.2025 - Current

Bar Manager

Bathurst Local
12.2024 - 05.2025

Server

Sakai Bar
07.2022 - 01.2025

Server

Miku Restaurant
06.2022 - 12.2022

FOH Manager

Ramen Isshin
02.2016 - 06.2022

Associate of Arts - Tourism And Hospitality

IBT College

Bachelor of Arts - British And American Studies

Kyoto University of Foreign Studies

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Momoko Ichimiya