MOMOKA AOKI
PROFESSIONAL SERVER
Vancouver,BC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Korean Language Teacher
CHOA CHOA Korean Language School
04.2019 - 04.2024
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Implemented assessment tools to track student progress, allowing for adjustments in instructional approaches as needed.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Provided differentiated instruction for diverse learners within each class, ensuring equitable access to content across all ability levels.
- Assisted in curriculum development to align with national standards, resulting in improved student performance on state assessments.
- Supported students'' preparation for Korean proficiency exams such as TOPIK, leading to successful performance on test day.
- Coordinated cultural events and field trips to expose students to authentic Korean experiences, enhancing their overall linguistic and cultural education.
Receptionist
Uzuhouse ( Hostel, Cafe )
02.2019 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Ground Crew Worker
Nishitetsu Air Service
04.2018 - 12.2018
- Supported customer satisfaction by promptly addressing passenger inquiries and concerns during boarding and disembarkation.
- Provided support during inclement weather events by assisting in snow removal efforts or de-icing procedures as needed.
- Maximized operational efficiency by performing routine checks on navigational aids, ensuring accurate information for pilots during takeoff and landing sequences.
- Participated in emergency response drills, enhancing preparedness for potential incidents on the airfield or within terminal facilities.
Education
ESL
LSI
Vancouver, BC08.2024
ESL
Widest Asian Language English School
Baguio, Philippines06.2024
Korean
Yonsei University Language School
Seoul, SOUTH KOREA12.2022
Bachelor of Arts - Psychology
Kansai University
Osaka, JAPAN03.2018
Skills
Native fluency of Japanese and Korean
Fluency of English end Mandarin Chinese
Time management abilities
Self Motivation
Adaptability and Flexibility
Effective Communication
Active Listening
Professionalism
Customer/Client relations
Technical Support
Greeting and Seating Clients
Languages
Japanese
Native or Bilingual
Korean
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional
Additional Information
VISA: Working Permission ( Expire Date: 2025.07.05 )
Timeline
Korean Language Teacher
CHOA CHOA Korean Language School
04.2019 - 04.2024
Receptionist
Uzuhouse ( Hostel, Cafe )
02.2019 - 04.2024
Ground Crew Worker
Nishitetsu Air Service
04.2018 - 12.2018
ESL
LSI
ESL
Widest Asian Language English School
Korean
Yonsei University Language School
Bachelor of Arts - Psychology
Kansai University