Molyse Mouaha Mbende
Brantford,ON
Summary
Proven track record in enhancing patient and client wellness at Het Poetsbureau through compassionate care and efficient problem-solving. Skilled in medical record-keeping and multitasking, I significantly improved service coordination and client satisfaction. Demonstrated ability to manage time effectively, ensuring tasks are completed promptly and accurately. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
13
13
years of professional experience
Work History
Caregiver
Hasinto
11.2021 - 03.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Logistics Assistant
INNO
09.2018 - 03.2021
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
Care Manager
Het Poetsbureau
01.2016 - 02.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Receptionist and Logistic Assistant
Radisson Blu Hotel
03.2013 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Project and Office Assistant
Center For Environment And Development Initiative
01.2011 - 06.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Master of Arts - GOVERNANCE AND DEVELOPMENT POLICY
CERIS
BELGIUM02.2014
Bachelor of Education - Curriculum Studies And Teaching
University of Buea
Cameroon12.2011
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Multitasking and Organization
- Verbal and written communication skills
- Medication and Appointment Reminders
- Medical record-keeping
- Progress Documentation
Languages
English
Native or Bilingual
French
Professional Working
Dutch
Limited Working
Timeline
Caregiver
Hasinto
11.2021 - 03.2024
Logistics Assistant
INNO
09.2018 - 03.2021
Care Manager
Het Poetsbureau
01.2016 - 02.2018
Receptionist and Logistic Assistant
Radisson Blu Hotel
03.2013 - 03.2015
Project and Office Assistant
Center For Environment And Development Initiative
01.2011 - 06.2012
Master of Arts - GOVERNANCE AND DEVELOPMENT POLICY
CERIS
Bachelor of Education - Curriculum Studies And Teaching
University of Buea
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