Michael Kalwasinski

*Handled cash transactions accurately, balancing daily sales reports for timely submission to management.

*Managed inventory, ensuring adequate stock levels for seamless tasting room operations.

*Trained new team members on proper pouring techniques and product knowledge to ensure consistent service quality.

*Educated guests in the winemaking process and product nuances while serving tables.

*Provided exceptional customer service, resulting in increased repeat visits and wine club memberships.

*Enhanced guest experience by providing personalized wine recommendations and pairing suggestions

*Maintained a high level of accuracy in test results by following strict quality control procedures.

*Performed testing and quality control using approved laboratory procedures and instrumentation.

*Documented information by maintaining daily logs and equipment record books.

* Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.

*Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.

*Served patrons in the tasting room and behind the bar.

*Engaged in friendly conversation with customers to better uncover individual needs.

*Managed efficient cash register operations.

*Enhanced guest satisfaction by providing personalized wine recommendations based on taste preferences and meal pairings.

*Coordinated with event manager for on-site, special events such as weddings, social and business gatherings, and fundraisers.

*Maintained proper wine stock and gifts in the main tasting room to ensure product was fully accessible to customers.