Assistant Store Manager
Hot Topic (Del Amo, South Bay)
Torrance
06.2025 - Current
- Experience in de-escalation techniques to help find common ground with customers.
- Led by example to foster a collaborative, coaching-focused work environment that supported team development and accountability.
- Independently opened and closed both small and high volume locations while ensuring operational efficiency and completion of store standards
- Managed high volume BOPIS (Buy Online, Pick Up In Store) and STS (Ship to Store) fulfillment with accuracy, efficiency, and attention to store/ company standards.
- Trained and coached associates in customer service practices, onboarding procedures, and store-related expectations.
- Demonstrated strong problem solving skills by making sound decisions and implementing course corrections in fast-paced, high-pressure environments.
- Supported loss prevention efforts by deterring theft with customer service and maintaining an organized sales floor, to promote a safe environment for customers and staff.
- Proficient in operating POS systems, processing transactions accurately, and troubleshooting register issues.
- Experienced in cash handling, including balancing tills, processing large cash transactions, maintaining accuracy and counting safes.
- Maintained high standards of organization, operational integrity, and customer satisfaction while balancing multiple priorities.
- Led daily store operations and ensured compliance with company policies.