Molly Monette
Ottawa,ON
Summary
Experienced in roles across restaurant service, assistant, and front desk duties. Energetic worker adept at delivering superior guest service and maintaining professional rapport with team members. Skilled in POS system operations and effective upselling techniques. Committed to enhancing customer satisfaction through memorable experiences.
Overview
4
4
years of professional experience
Work History
Mortgage Broker Assistant
Smart Debt Mortgages
Ottawa, ON
04.2024 - 08.2024
- Developed impactful content for social media campaigns that catered to a range of audience demographics.
- Managed the coordination of client gifts and appreciation events
- Data entry within databases and the CRM systems.
- Contributed to the successful launch of the client referral program.
Server
Cacao 70
Ottawa, Ontario
04.2024 - 08.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
Front Desk Coordinator
Hair Republic Incorporated
Ottawa, Ontario
04.2022 - 08.2023
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Prepared weekly reports summarizing activities of the front desk operations.
- Utilized computer system to efficiently schedule client appointments.
- Developed and implemented effective marketing strategies to promote products and services.
Barista
Cinnaholic
Ottawa, Ontario
07.2020 - 04.2022
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Operated cash registers to process customer payments.
- Proficiently prepared an assortment of specialty coffee beverages such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Bachelor of Commerce
Dalhousie University
Halifax, NS06-2027
Glebe Collegiate Institute
Ottawa, ON06-2023
Skills
- Communication
- Leadership
- Teamwork
- Responsibility
- Marketing
- Point of Sale (POS) system operations
Affiliations
- Dalhousie Women In Business (WIBA) member,
Timeline
Mortgage Broker Assistant
Smart Debt Mortgages
04.2024 - 08.2024
Server
Cacao 70
04.2024 - 08.2024
Front Desk Coordinator
Hair Republic Incorporated
04.2022 - 08.2023
Barista
Cinnaholic
07.2020 - 04.2022
Bachelor of Commerce
Dalhousie University
Glebe Collegiate Institute
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