Molly Mielke
Summary
Analytical and detail-oriented Trust & Safety professional with 5+ years of experience and a strong background in marketplace operations, community moderation, and risk management. Proven track record of leading workflow improvements, emphasis on policy development, and cross-functional training initiatives. Passionate about fostering safe digital environments and driving operational excellence in fast-paced tech environments.
Overview
6
6
years of professional experience
Work History
Scaled Abuse and Intellectual Property Analyst
Poshmark
07.2025 - Current
- Investigate and resolve reports of abuse, counterfeit goods, fraudulent listings, and intellectual property violations to maintain marketplace integrity.
- Communicate with brands and rights holders regarding intellectual property policies, ensuring alignment with platform standards and legal requirements
- Detect and mitigate bot-driven activity, account takeovers, and coordinate abuse patterns to protect users and reduce fraud
Senior Trust and Safety Analyst
Poshmark
10.2022 - 07.2025
- Led policy improvement initiatives and executed projects to enhance marketplace safety and workflows. - Emphasizing Live Show Policy and Child Safety enforcement
- Reviewed teamwork for quality assurance; created and delivered internal training programs for quality customer experience
- Analyzed abuse patterns and user behavior trends using Sift and collaborated on insights via Looker and Google Analytic
- Contributed to the development of support resources and internal content.
Community Moderation Associate
Poshmark
09.2021 - 10.2022
- Reviewed abuse and safety incident reports and applied appropriate action based on policies, providing superior customer experience initiatives
- Resolved user disputes with empathy and objectivity.
- Moderated explicit content and educated users on guidelines and terms of service.
- Developed and delivered monthly presentations on team metrics and company updates.
Risk Management Admin Assistant
Albert D. Seeno Construction Co.
01.2021 - 09.2021
- Coordinated schedules for legal staff, and supported paralegal workflow.
- Managed onboarding for subcontractors and monitored legal discrepancies.
- Maintained accounts receivable/payable, and ensured compliance with insurance renewals.
Events Coordinator
K&L Gates LLP
09.2019 - 12.2019
- Planned and managed logistics for corporate events in coordination with BD and Marketing teams.
- Tracked event budgets, invitations, vendor communication, and post-event analysis.
Education
B.A. - Communication Studies
Humboldt State University
05-2019
Skills
- Project Management
- Policy Development
- Customer Experience
- Conflict Resolution
- Risk and Data Analysis
- Moderation & Compliance
- Cross-Functional Collaboration
- Client Relations
- Sift
- Salesforce
- Looker
- Jira
- Google Analytics
- Excel
- Slack
- Zoom
- Microsoft Office
Timeline
Scaled Abuse and Intellectual Property Analyst
Poshmark
07.2025 - Current
Senior Trust and Safety Analyst
Poshmark
10.2022 - 07.2025
Community Moderation Associate
Poshmark
09.2021 - 10.2022
Risk Management Admin Assistant
Albert D. Seeno Construction Co.
01.2021 - 09.2021
Events Coordinator
K&L Gates LLP
09.2019 - 12.2019
B.A. - Communication Studies
Humboldt State University