Molly McLaughlin
Burlington,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Queenshead
08.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Bartender/Restaurant Floor Manager
The Keg Steakhouse + Bar
02.2018 - 07.2022
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Server /Bartender
The Keg Steakhouse + Bar
09.2014 - 02.2018
- Opened new location, oversaw streamlining of processes and training for new hires.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers..
- Used slow periods to restock supplies, ice, trays and delivery bags.
Administrative Assistant
Wendy's Restaurant - Corporate
08.2017 - 02.2018
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor of Science - Kinesiology
University of Windsor
Windsor, ON06.2014
Skills
- Customer Relationship Management
- Business Administration
- Staff Training
- Shift Scheduling
- Verbal and Written Communication
- Customer Needs Assessments
Timeline
Shift Supervisor
Queenshead
08.2022 - Current
Bartender/Restaurant Floor Manager
The Keg Steakhouse + Bar
02.2018 - 07.2022
Administrative Assistant
Wendy's Restaurant - Corporate
08.2017 - 02.2018
Server /Bartender
The Keg Steakhouse + Bar
09.2014 - 02.2018
Bachelor of Science - Kinesiology
University of Windsor
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