Molly Mccain
Ontario
Summary
Excelling in client relationship management, and effective problem resolution. Spearheaded initiatives that enhanced customer satisfaction and streamlined service delivery. Adept at prioritization and scheduling, contributing to a collaborative team environment, while ensuring high-quality standards in customer interactions.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results, and adapting to changing needs. Known for reliability, communication skills, and fostering a positive team environment. Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.
Overview
25
25
years of professional experience
Work History
Material Handler
MNX Global Logistics
11.2021 - 08.2025
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
- Organized inventory storage, ensuring optimal accessibility and minimizing retrieval time.
- Inspected incoming shipments for accuracy and quality, maintaining high standards of material integrity.
- Collaborated with team members to streamline workflow and enhance overall productivity in loading operations.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Assisted in inventory audits, contributing to accurate stock management and loss prevention strategies.
Customer Service Manager
California Spice
01.2020 - 02.2021
- Led customer service team to enhance support efficiency and satisfaction.
- Developed training programs for staff to improve product knowledge and service delivery.
- Implemented quality control measures to ensure consistent customer experience across channels.
- Analyzed customer feedback to identify trends and inform service improvements.
Counselor
Substance Abuse Foundation of Long Beach
01.2011 - 11.2015
- Developed personalized treatment plans addressing individual client needs and goals.
- Facilitated group therapy sessions, fostering open communication and peer support among participants.
- Provided crisis intervention and support, ensuring immediate assistance during critical situations.
- Collaborated with healthcare professionals to coordinate comprehensive care for clients.
Banquet Manage
Impressions Catering
02.2001 - 09.2011
- Managed banquet operations, ensuring seamless execution of events and customer satisfaction.
- Supervised staff training, promoting best practices for service excellence and efficiency.
- Coordinated logistics for multiple events, optimizing resource allocation and timing.
- Developed vendor relationships, enhancing quality of services and negotiating favorable contracts.
Education
CAADAC Certificate - Substance Abuse Counselor
Intercost Collage
Orange, CA06-2011
Skills
- Problem resolution strategies
- Warehouse organization
- Safety compliance
- Customer relationship management
- Team collaboration
- Crisis intervention
- Effective communication
- Prioritization and scheduling
- Collaborative decision-making
Timeline
Material Handler
MNX Global Logistics
11.2021 - 08.2025
Customer Service Manager
California Spice
01.2020 - 02.2021
Counselor
Substance Abuse Foundation of Long Beach
01.2011 - 11.2015
Banquet Manage
Impressions Catering
02.2001 - 09.2011
CAADAC Certificate - Substance Abuse Counselor
Intercost Collage