MOLLY MAE
East York,ON
Summary
Diligent College Student focused on Managing Business and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Freshii
09.2022 - Current
- Assisted with kitchen preparation during peak times as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Optimized profits by controlling food, beverage and labor costs.
Assistant Manager
Tim Hortons
01.2021 - 07.2022
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Bachelor of Science - Business Management
Toronto School of Management
01-2021
References
References available upon request.
Timeline
Restaurant Manager
Freshii
09.2022 - Current
Assistant Manager
Tim Hortons
01.2021 - 07.2022
Bachelor of Science - Business Management
Toronto School of Management
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