Molly Leadlay
Boylston,NS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in wellness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing a rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
13
13
years of professional experience
Work History
Store Associate
Harts Boylston
06.2022 - 03.2024
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Registered Massage Therapist
Massage Experts
01.2018 - 01.2020
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Maintained accurate and up-to-date client records.
- Collaborated with other healthcare professionals to develop treatment plans.
- Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
Registered Massage Therapist
The Wickaninnish Inn
07.2016 - 08.2017
- Enhanced guest satisfaction by providing personalized spa treatments and exceptional customer service.
- Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Recommended retail products for at-home use.
Registered Massage Therapist
The Rimrock Resort Hotel
10.2015 - 06.2016
- Enhanced guest satisfaction by providing personalized spa treatments and exceptional customer service.
- Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Recommended retail products for at-home use.
Front Desk Associate & Registered Massage Therapis
GoodLife Fitness
10.2010 - 10.2015
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Maintained accurate and up-to-date client records.
- Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
Education
2280 Hour Massage Therapy Diploma -
The Canadian College of Massage And Hydrotherapy
Halifax, NS06.2013
High School Diploma -
Lockview High School
Fall River, NS06.2007
Skills
- Customer Service
- Active listening techniques
- Store Cleanliness Maintenance
- Interpersonal relationship building
- Patience and empathy demonstration
- Friendly, Positive Attitude
- Insurance Billing
Languages
English
French
Timeline
Store Associate
Harts Boylston
06.2022 - 03.2024
Registered Massage Therapist
Massage Experts
01.2018 - 01.2020
Registered Massage Therapist
The Wickaninnish Inn
07.2016 - 08.2017
Registered Massage Therapist
The Rimrock Resort Hotel
10.2015 - 06.2016
Front Desk Associate & Registered Massage Therapis
GoodLife Fitness
10.2010 - 10.2015
2280 Hour Massage Therapy Diploma -
The Canadian College of Massage And Hydrotherapy
High School Diploma -
Lockview High School
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