MOLLY JARVELA

• Checked documents and identifying credentials for all parties.
• Updated journal with names and dates for permanent record.
• Looked for signs of fraud or coercion and refused notarization
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• Managed over 50 customer calls per day
• Negotiated with claimants to settle claims.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
• Issued payouts to claimants.
• Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
• Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Examined photographs and surveillance and any other documents relating to claims.

• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Created plans and communicated deadlines to complete projects on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Managed over 50 customer calls per day

I wasn't working during this time.

• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Coordinated catering and set up conference rooms for corporate and client meetings.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone or postal mail.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Maintained confidentiality of information regarding clients and company.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients and updated client records
• Managed multiple tasks and met time-sensitive deadlines

• Opened new accounts and documented personal, demographic and payment information in system.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Completed daily cold calling and outreach to build sales pipeline.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

I wasn't working during this time.

• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Maintained excellent attendance record, consistently arriving to work on time.
• Managed over 60 customer calls per day

• Worked with loss prevention in monitoring shopper behavior.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items and join reward programs.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and mobile hotspot.
• Assisted with updating technical support best practices for use by team.