Molly Grucella
Los Angeles
Summary
Professional case management specialist with expertise in intensive care coordination and client advocacy. Known for achieving significant client progress through tailored intervention strategies and resource optimization. Highly collaborative, consistently delivering results in dynamic environments while maintaining strong team synergy. Expert in crisis intervention and resource allocation, valued for reliability and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intensive Case Manager
Union Station Homeless Services
03.2023 - Current
- Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance; interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as legal services, housing assistance, financial aid, or healthcare.
- Provided crisis intervention services and implemented evidence-based therapeutic interventions for clients experiencing acute mental health or substance abuse issues, providing intensive support and guidance to high-risk clients.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Provided ongoing supervision and training to junior case managers, fostering a supportive team environment focused on streamlining internal processes for better efficiency in managing complex caseloads across multiple agencies.
Project Coordinator - Human Resources
Company 3
07.2022 - 01.2023
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Collaborated with company leaders to gain competitive edge in the job market by creating onboarding solutions to tailor options for hiring needs And implementing consistent internal job descriptions and job post for Company 3's top 50 jobs.
- Developed communication and leveraged talent acquisition tools, resources and campaigns to source and attract top talent. By analyzing and evaluating hiring data in collaboration with statisticians to strengthen findings.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Sales Associate
Urban Outfitters
11.2017 - 10.2020
- Put out shipped orders; found, scanned, and packaged 200+ items daily for shipment.
- Trained new associates in different sales departments.
- Communicated with 20+ sales team to consistently sell products that are being promoted to profitably meet daily sales quotas.
- Continuously monitored and adjusted inventory, tagging, and pricing to optimize management request and customer’s choices.
- Experienced in strong customer service skills to build rapport and loyalty, while working under pressure in fast paced environment.
- Operated in-store POS systems: open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Human Resources Intern
City Of Pomona
06.2016 - 08.2016
- Prepared monthly, weekly and daily logs using Microsoft Office Suite. Created and updated tracking spreadsheets using MS Excel. And drafted technical documents and internal memoranda.
- Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations. Also organizational charts, employee handbooks or directories, or performance evaluation forms.
- Interpret and explain human resources policies, procedures, laws, standards, or regulations.
- Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. And placed materials into storage receptacles according to classification and identification information.
Intern
Chino Valley Medical Center
07.2014 - 12.2014
- Maintained current knowledge of state legal regulations for HIPPA, and departmental policies and procedures in areas such as safety and infection control.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care. Such as applying clean dressings, slings, stockings, or support bandages, under direction of nurse or physician. Cleaning and sanitize patient rooms, and restock rooms with personal hygiene items.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support, and document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Record height, weight, and vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records or correspondence files.
- Collect and transport infectious or hazardous waste in closed containers for sterilization or disposal, in accordance with applicable law, standards, or policies.
Education
Bachelor of Arts - Sociology
California State University, Northridge
Associate of Arts - Sociology
Fullerton College
Fullerton, CAAssociate of Arts - Interdisciplinary Studies: Emphasis Social Science
Fullerton College
Fullerton, CASkills
- Behavioral health interventions (Conflict resolution)
- Homelessness prevention
- Individualized service planning
- Case management
- Crisis assessment
- CPR, first aid, AED
- Case management software
- Human resources coordination
- Computer literacy and technical skills
- Data analysis
Hobbies and Interests
- Cooking
- Reading and Writing (Poetry and Short Stories)
- Music
- Fitness
Certification
- Certified Case Manager, Homeless Health Care Los Angeles, Aug 2024
Timeline
Intensive Case Manager
Union Station Homeless Services
03.2023 - Current
Project Coordinator - Human Resources
Company 3
07.2022 - 01.2023
Sales Associate
Urban Outfitters
11.2017 - 10.2020
Human Resources Intern
City Of Pomona
06.2016 - 08.2016
Intern
Chino Valley Medical Center
07.2014 - 12.2014
Associate of Arts - Sociology
Fullerton College
Associate of Arts - Interdisciplinary Studies: Emphasis Social Science
Fullerton College
Bachelor of Arts - Sociology
California State University, Northridge
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