Molly Kavanaugh
Windsor,Ontario
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Liquid Library
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Meteor
10.2019 - 01.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bar Manager
B.V.'s House of Pong
10.2020 - 01.2023
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
Supervisor
Bubi's Awesome Eats
01.2018 - 07.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Server/ Bartender
The Walkerville Tavern
10.2017 - 01.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/ Bartender
Snack BarBQ
04.2017 - 09.2017
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Retail
Full Circle Vintage
03.2014 - 02.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Server/ Bartender
Buddies Eatery and Tap
07.2012 - 02.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Belle River District High School
Belle River, ON01.2011
Skills
- Guest Engagement
- Order Management
- Supply Restocking
- Beverage Preparation
- Food Delivery
- Menu presentation
- Relationship Management
- Guest Relations Management
- Cash Handling
- Dining area maintenance
- Allergy awareness
- Strong Work Ethic
References
- Brian Vinson, Owner, B.V.’s House of Pong, (519) 996 7464
- Ian Phillips, Owner, Meteor, (519) 995 3520
- Kyle Ringler, General Manager, Bubi's Awesome Eats, (519) 903 2315
- Paul Doman, Manager, Snack BarBQ, (226) 280 4700
- Sarah Deluca, Owner, Full Circle Vintage, (519) 567 9585
Languages
English
French
Timeline
Bar Manager
B.V.'s House of Pong
10.2020 - 01.2023
Bartender
Meteor
10.2019 - 01.2023
Supervisor
Bubi's Awesome Eats
01.2018 - 07.2019
Server/ Bartender
The Walkerville Tavern
10.2017 - 01.2018
Server/ Bartender
Snack BarBQ
04.2017 - 09.2017
Retail
Full Circle Vintage
03.2014 - 02.2016
Server/ Bartender
Buddies Eatery and Tap
07.2012 - 02.2014
Server/Bartender
Liquid Library
High School Diploma -
Belle River District High School