Molly Crayford
Hamilton,Ontario
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Homewood Suite By Hilton Hotels
11.2022 - 04.2024
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased customer satisfaction by providing excellent service and crafting cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cashier
Shoppers Drug Mart
09.2021 - 03.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Food Service Worker
Yama Patty
04.2021 - 09.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Server/Barista
Courtyard By Marriott
08.2018 - 03.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with regular customers
Food Prep/Barista
Colour's Café
04.2017 - 07.2018
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Engendered customer loyalty by remembering personal preferences and allergy information
- Constantly expanded personal knowledge of coffee styles and varieties
Education
High School Diploma -
Westdale Secondary
Hamilton, Ontario06.2014
Skills
- Exceptional customer service
- Menu memorization
- Cash handling
- Strong communication skills
- Stocking and Replenishing
- Point of Sale Knowledge
Certification
Smart Serve, Smart Serve Ontario
April 2018, Smart Serve Ontaro
Food Safety Training, Basics.fst
April 2018, TrainCan Inc.
Timeline
Bartender
Homewood Suite By Hilton Hotels
11.2022 - 04.2024
Cashier
Shoppers Drug Mart
09.2021 - 03.2022
Food Service Worker
Yama Patty
04.2021 - 09.2021
Server/Barista
Courtyard By Marriott
08.2018 - 03.2020
Food Prep/Barista
Colour's Café
04.2017 - 07.2018
High School Diploma -
Westdale Secondary
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