Molly Rowland
Rancho Cordova
Summary
Dynamic Inside Sales Manager, excelling in account management and customer relationship building. Skilled in sales tracking and team leadership, I fostered strong client connections, driving significant account growth through effective communication and exceptional service. Committed to delivering innovative solutions and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Inside Sales Manager/Territory Sales Representative
WMS Decorative Resources
03.2021 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Updated accounts and maintained long-term relationships with clients.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
Plumbing Sales Specialist
CTW Designs
04.2014 - 03.2021
- Continuously expanded product knowledge through training sessions and self-study, becoming a trusted resource for clients seeking plumbing solutions.
- Provided accurate cost estimates based on detailed assessments of each project''s specifications, earning clients'' trust through transparency in pricing.
- Answered questions from customers regarding plumbing materials and products.
- Coordinated with suppliers to ensure timely delivery of products, minimizing delays and improving customer experience.
- Provided exceptional after-sales support, addressing customer concerns and ensuring their satisfaction with purchased products.
- Assisted in inventory management, maintaining optimal stock levels for popular plumbing products.
- Organized product demonstrations, showcasing the benefits and features of various plumbing systems.
- Collaborated with team members to develop innovative strategies for boosting overall sales performance.
- Participated in trade shows and industry events, promoting the company''s offerings and establishing valuable contacts within the field.
- Developed long-lasting relationships with customers, ensuring repeat business and referrals for the company.
- Recommended plumbing products that would fulfill customer requirements.
- Handled difficult customer inquiries with professionalism and tact, successfully resolving issues while maintaining positive relationships.
- Built lasting client relationships through effective communication and prompt issue resolution talents.
Interior Design Assistant
Molie Malone Interior Design
11.2013 - 07.2014
- Ordered samples from vendors to handle presentation creation activities.
- Provided invaluable support to lead designer during high-pressure situations while managing multiple concurrent projects.
- Assisted lead designer in creating visually appealing spaces for residential and commercial clients.
- Contributed to increased project efficiency by maintaining organized files and documentation for all design projects.
- Utilized 3D rendering software to create realistic visualizations of proposed designs for client approval.
- Drafted room layouts and produced furniture and lighting plans using CAD and Sketchup.
Interior Design Assistant/Intern
Ebanista
01.2012 - 02.2013
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Demonstrated attention to detail by thoroughly reviewing all project specifications and ensuring accuracy in final deliverables.
- Enhanced client satisfaction by providing personalized design solutions and exceptional customer service.
- Conducted thorough research on latest design trends, incorporating innovative ideas into client proposals.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Supported the successful completion of numerous design projects by meeting deadlines and staying within budget constraints.
Education
Interior Design
The Art Institute of California- San Francisco
San Francisco, CA09-2013
Associate of Arts - Double Major Fine Art And University Studies
College of The Redwoods- Mendocino Campus
Fort Bragg, CA12-2010
Skills
- Sales team leadership
- Account management
- Sales tracking
- Customer relationship building
- Customer service management
- Client support
- Territory management
- Market Knowledge
- Product promotion
- Sales quota management
- Time management
Timeline
Inside Sales Manager/Territory Sales Representative
WMS Decorative Resources
03.2021 - Current
Plumbing Sales Specialist
CTW Designs
04.2014 - 03.2021
Interior Design Assistant
Molie Malone Interior Design
11.2013 - 07.2014
Interior Design Assistant/Intern
Ebanista
01.2012 - 02.2013
Interior Design
The Art Institute of California- San Francisco
Associate of Arts - Double Major Fine Art And University Studies
College of The Redwoods- Mendocino Campus
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