Mollie Morgan
Cochrane,AB
Summary
Organized and dependable candidate, with over 6+ years of administrative/customer service based experience, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and always ensure to provide a positive experience to customers.
Overview
7
7
years of professional experience
Work History
Unit Clerk
Alberta Health Services
08.2022 - Current
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Delivered clerical support by handling range of routine and special requirements.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Efficient in the use of SCM, Clinibase, Workforce Unit Support, CARA, Teletracking and the regional paging system.
Server
Boston Pizza Cochrane
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Parts Manager
Mountain Toys Polaris
11.2019 - 12.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shop, and sales department for use in off-road and utility/work equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and manufacturing issues.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet the needs of the parts department and it's customers.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
Hostess
Boston Pizza Cochrane
01.2016 - 06.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in the training and knowledge check of new staff members (both server and hostesses).
- Informed servers of newly seated parties for speedy service.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Certificate - Hospital Unit Clerk
Bow Valley College
Calgary, AB05.2022
High School Diploma -
Bow Valley High School
Cochrane, AB06.2018
Skills
- Document and File Management
- Microsoft Office
- Confidentiality and Data Protection
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Invoice Processing
- Customer Service and Rapport
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Preparing Charts
- Inpatient Services
Timeline
Unit Clerk
Alberta Health Services
08.2022 - Current
Server
Boston Pizza Cochrane
06.2022 - Current
Parts Manager
Mountain Toys Polaris
11.2019 - 12.2022
Hostess
Boston Pizza Cochrane
01.2016 - 06.2019
Certificate - Hospital Unit Clerk
Bow Valley College
High School Diploma -
Bow Valley High School
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