Mollie Kerr
Banff,Alberta
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Experience Supervisor
Pursuit Collection, Columbia Icefield
04.2024 - Current
- Contributed to a positive work environment by maintaining strong communication with team members and providing support when needed.
- Developed strategies for upselling premium attraction packages.
- Monitored inventory for available tour times
- Resolved guest complaints with empathy and understanding, leading to increased loyalty and repeat business.
- Responding to reviews both good and bad.
- Trained new staff members on company policies, procedures, and guest service standards, ensuring consistent delivery of high-quality experiences.
- Conducted regular performance evaluations of team members, providing constructive feedback and coaching for continuous improvement.
- Provided guest assistance and recommendations for tourist attractions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Lift Attendant
Sasquatch Mountain Resort
11.2023 - 04.2024
- Assisted guests in loading and unloading from ski lifts, ensuring their comfort and safety throughout the process.
- Provided timely assistance to guests experiencing difficulties or requiring special accommodations while using the lift.
- Collaborated with team members to ensure smooth lift operations during peak hours, reducing wait times for guests.
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Communicated effectively with coworkers, supervisors, and mountain patrol, facilitating a well-coordinated work environment.
- Adhered to safety protocols and guidelines, minimizing incidents and maintaining a safe environment for both guests and staff.
Guest Experience Team Member
Pursuit Collection, Columbia Icefields
05.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Delivered excellent guest services by answering inquiries from visitors.
- Collaborated with other departments to ensure seamless coordination of guest services.
- Selling individual tickets and upselling to packages.
- Dealing with tour groups and checking them in.
- Assisting guests with getting on and off tour buses at correct times in a timely manner.
Housekeeper
Four Seasons Hotel
11.2022 - 05.2023
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Physical Education Teacher Aide
Greater Shepparton Secondary College
01.2022 - 11.2022
- My main roles working Greater Shepparton Secondary College includes assisting teachers/ staff with both practical and theory classes and working with kids from year 7 to year 12
- Working as a trainee here allows me to follow my passion with the outdoors as it allows me to go on hiking, canoeing, rock climbing and snow camps and gain more knowledge about becoming a teacher.
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Organized and led sports teams teaching benefits of sportsmanship.
- Led exercises and physical activities to engage students and develop physical skills.
Server
Groove Train Café And Restaurant
12.2020 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Deli Clerk
Woolworths Supermarket
11.2018 - 10.2022
- At Woolworths I work in the deli and on cash registers
- Both involve working as a team with my fellow employers, having good communication with customers of all ages, handling cash, serving customers, handling food, as well as cleaning.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Cert III Aquatics And Community Recreation
The Apprenticeship Factory
Shepparton, Vic11.2022
High School Diploma -
Greater Shepparton Secondary College
Shepparton, Vic01.2021
Skills
- Sales Support
- Guest Relations Management
- Guest Services
- Complaint Handling
- Guest inquiry resolution
- Teamwork and Leadership
- Training and mentoring
- Food and Beverage Operations
- Payment Processing
- Brand representation
- Exceptional communication
Personal Information
Date of Birth: 09/17/2003
Hometown: Shepparton, Victoria Australia
Certification
- Cert III in Aquatics and Community Recreation
- British Columbia Serving It Right certificate
Personal Qualities
- Work effectively with others both within the workplace and the community
- Understands and respects diversity
- Maintains a confident and resilient attitude in challenging situations
- Proactive approach to work to achieve and maintain excellent standards
- Understands, recall, applies and adapts relevant information in an organised, safe and systematic way
References
Shenaya Lande-Greensides, Guest experience manager, Columbia Icefield, +1(867)689-1832, sgreensides@pursuitcollection.com
Hobbies and Interests
- Being around family and friends
- Enjoying the outdoors through camping, snowboarding, wakeboarding and hiking
Languages
English
Timeline
Guest Experience Supervisor
Pursuit Collection, Columbia Icefield
04.2024 - Current
Lift Attendant
Sasquatch Mountain Resort
11.2023 - 04.2024
Guest Experience Team Member
Pursuit Collection, Columbia Icefields
05.2023 - 10.2023
Housekeeper
Four Seasons Hotel
11.2022 - 05.2023
Physical Education Teacher Aide
Greater Shepparton Secondary College
01.2022 - 11.2022
Server
Groove Train Café And Restaurant
12.2020 - 10.2022
Deli Clerk
Woolworths Supermarket
11.2018 - 10.2022
Cert III Aquatics And Community Recreation
The Apprenticeship Factory
High School Diploma -
Greater Shepparton Secondary College
Similar Profiles
Samuel YoungSamuel Young
Guest Experience Agent and Maintenance at Pursuit Collection Pyramid Lake Lodge and Columbia IcefieldsGuest Experience Agent and Maintenance at Pursuit Collection Pyramid Lake Lodge and Columbia Icefields
Olha YakusevychOlha Yakusevych
Food & Beverage Attendant at Canada, Colombia Icefield, PursuitFood & Beverage Attendant at Canada, Colombia Icefield, Pursuit
Karolane DelisleKarolane Delisle
Hotel Manager at Pursuit CollectionHotel Manager at Pursuit Collection
Haley LockeHaley Locke
Florist and Sales Associate at Forget-Me-Not FlowersFlorist and Sales Associate at Forget-Me-Not Flowers
Niecyl Isidra MagbunagNiecyl Isidra Magbunag
SHIFT MANAGER at Mcdonald’s Banff CanadaSHIFT MANAGER at Mcdonald’s Banff Canada