Molla Tashrif Hossain
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Skilled in efficiently handling multiple tasks, ensuring smooth operations, and supporting executive teams. Team collaboration skills and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering a positive work environment. Customer-focused professional with a proven record in sales and customer service, excelling at building rapport with clients and providing tailored solutions. Collaborative team player with a results-driven approach, adaptable to changing market demands. Effective communication and problem-solving skills are well-regarded. Seeking an Administrative role to leverage sales, customer service, and administrative skills, along with proficiency in Microsoft Office, to enhance operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Representative
Beyond Wireless
03.2023 - Current
- Driving sales for Rogers, Fido and Chatr.
- Processed activations, upgrades, and plan changes using One View software..
- Engaged with customers to maximize sales opportunities.
- Resolved escalations and conducted follow-ups to drive customer retention.
- Identified new business opportunities through referrals and outreach.
- Collaborate with team members to streamline communication and operational processes
- Maintained up-to-date knowledge of industry trends, competitor offerings, and emerging technologies to provide informed guidance to customers.
- Handled returns, exchanges, and warranty claims with professionalism and ease, minimizing potential dissatisfaction.
- Utilized CRM tools effectively to track leads, follow up on prospective clients, and maintain organized records of all interactions.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Boosted store sales by maintaining a thorough understanding of current promotions and wireless plans.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Wireless Consultant
Staples
07.2023 - 12.2024
- Led the wireless department, driving sales for Bell, Virgin Plus, and Lucky Mobile.
- Processed activations, upgrades, and plan changes using One View software.
- Trained and coached associates to meet sales targets and enhance customer experience.
- Engaged with customers across departments to maximize sales opportunities.
- Resolved escalations and conducted follow-ups to drive customer retention.
- Identified new business opportunities through referrals and outreach.
- Serve as the first point of contact for customers, ensuring a welcoming environment and excellent service
- Collaborate with team members to streamline communication and operational processes
- Utilize Microsoft Office applications to prepare reports, manage schedules, and maintain documentation
- Researched customer database to determine current plan and offer service options.
- Managed cash register transactions accurately, ensuring timely reconciliation of daily sales reports.
- Streamlined inventory management by organizing merchandise displays and conducting regular stock checks.
- Exceeded monthly sales targets by effectively showcasing the benefits of our wireless offerings to prospective customers.
- Supported store operations as a cashier, handling inventory stocking and MIMs efficiently.processing, and payment transactions.
Administrative Officer
Modhumoti Bank Limited
10.2020 - 12.2022
- Oversaw daily administrative operations, ensuring efficient coordination across departments
- Managed and maintained a comprehensive filing system for critical documents and client records
- Supervised the scheduling of meetings, preparation of reports, and maintenance of calendars
- Ensured compliance with organizational policies and local regulatory requirements
- Assisted senior management by preparing presentations and handling correspondence
- Streamlined office processes to enhance productivity and reduce inefficiencies
- Assisted in the onboarding process for new hires, ensuring a smooth transition into their roles within the company.
- Maintained accurate records of employee attendance, time off requests, and other relevant HR information for payroll processing.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Master of Business Administration -
Laurentian University
Sudbury, Ontario08.2024
Master of Business Administration - HRM
North South University
Dhaka, Bangladesh08.2020
Bachelor of Business Administration - Marketing
American International University-Bangladesh
Dhaka, Bangladesh02.2016
Skills
- Communication & Customer Relations
- Strong written and verbal communication
- Effective interpersonal skills
- Conflict resolution
- Customer service
- Client relations & interaction Sales & Marketing
- Wireless sales
- Bank sales
- Technical sales
- Sales order management
- Sales tax knowledge
- Sales training & development
- Social media marketing
- SEO (Search Engine Optimization)
- SEM (Search Engine Marketing) Administration & Office Management
- Office administration
- Documentation & recordkeeping
- File organization
- Scheduling appointments
- Payroll
- Event planning
- Office supply management & inventory Technical & Software Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- SPSS
- Python
- Inventory & documentation systems
- Data management & entry
- Zoom meeting software
- Report writing & correspondence
- Social media management
- Graphic design (Adobe Software) Telecom & IT Infrastructure
- Telecom infrastructure
- Wireless network design
- Wireless hardware installation Operations & Logistics
- G2 License
- Stock Picker Operation
- Time management
- Cash handling & register operation
- Customer assistance
Accomplishments
- Achieved TOP 150 Staples Wireless Associate Award in 2023
Personal Information
Available: Full Time
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Wireless Consultant
Staples
07.2023 - 12.2024
Sales Representative
Beyond Wireless
03.2023 - Current
Administrative Officer
Modhumoti Bank Limited
10.2020 - 12.2022
Master of Business Administration - HRM
North South University
Bachelor of Business Administration - Marketing
American International University-Bangladesh
Master of Business Administration -
Laurentian University
Similar Profiles
Sandeep MenonSandeep Menon
Retail Sales Associate at Beyond WirelessRetail Sales Associate at Beyond Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Nicholas J. RiggiNicholas J. Riggi
Sales Representative at Southern Glazers Wine and SpiritsSales Representative at Southern Glazers Wine and Spirits
Yusuf UrayYusuf Uray
Sales Representative at DaBellaSales Representative at DaBella