Molika Molika
Scarborough,ON
Summary
Reliable and detail-oriented security professional with over two years of experience in building security, guest services, and emergency response. Strong background in healthcare administration, with hands-on experience in patient interaction, confidential record handling, and use of administrative software like Dentrix. Skilled in fire and life safety procedures, report writing, and infection control protocols. Known for excellent communication, professionalism, and the ability to maintain safety and order while providing exceptional customer and guest service in diverse environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer at Dental Office Administrator
Toothmatters Dental
North York, ON
04.2024 - Current
- Greeted patients and visitors with professionalism and courtesy, managing appointment scheduling and front-desk operations in a busy dental office.
- Utilized Dentrix software to register patients, update health records, and coordinate appointment scheduling with clinical staff.
- Verified dental insurance eligibility and coverage details, including policy limitations, co-pays, and frequency restrictions.
- Prepared and submitted insurance claims through Dentrix, followed up on outstanding claims, and communicated with insurance providers to resolve billing discrepancies.
- Provided insurance breakdowns and treatment cost estimates to patients, ensuring a clear understanding of benefits and financial responsibilities.
- Handled incoming calls, appointment confirmations, patient reminders, and rescheduling, with a focus on patient satisfaction and efficient workflow.
Conceirge
Peregrine Protection
North York, ON
10.2023 - Current
- Greet and assist tenants, visitors, and contractors in a professional and courteous manner, ensuring a welcoming and secure environment in a high-traffic commercial building.
- Monitor building access through CCTV systems, and conduct regular patrols to ensure safety and compliance with security protocols.
- Respond promptly to incidents, emergencies, and inquiries, coordinating with property management and emergency services when required.
- Maintain accurate visitor logs, incident reports, and access control records using computerized security systems.
- Provide information and support to guests and staff, including directions, building services, and general assistance, promoting a positive client experience.
- Enforce building policies and procedures while resolving conflicts diplomatically, and maintaining a calm and composed demeanor.
Security Guard
Ultimate Security
Northport, ON
07.2024 - 02.2025
- Maintained a strong visible presence to deter unauthorized activity and enhance the safety of building occupants and visitors.
- Performed thorough checks of entrances, exits, stairwells, and restricted areas during scheduled patrols.
- Operated access control systems to verify employee and visitor credentials, issuing temporary passes, and maintaining visitor logs.
- Provided a first-level response to disturbances and safety hazards, documenting and reporting findings accurately to supervisors.
- Supported fire safety protocols, including checking extinguishers, alarm systems, and emergency exits for compliance.
- Assisted with parking control, deliveries, and contractor access, ensuring all movement complied with site regulations.
- Demonstrated professionalism and calm under pressure, fostering a safe and respectful environment for all individuals on-site.
Security Officer /Event Security Guard
Regal Security
Toronto, Ontario
01.2024 - 08.2024
- Provided security services across commercial buildings, residential sites, and large-scale events, with a focus on safety, access control, and customer service.
- Conducted routine patrols, monitored surveillance systems, and enforced safety protocols to prevent theft, vandalism, and unauthorized access.
- Delivered crowd control, perimeter monitoring, and guest screening at concerts, corporate events, and public gatherings.
- Responded promptly to incidents and emergencies, de-escalating conflicts, and working with local authorities and emergency responders when required.
- Maintained detailed reports on daily activities, incidents, and site conditions to support property management and client compliance.
- Assisted guests and clients with information, directions, and inquiries, ensuring a secure, yet welcoming environment.
- Trained in emergency procedures, fire safety, and basic first aid to handle urgent situations efficiently and professionally.
Education
High School Diploma -
Georgian Ilac
Toronto04-2025
Skills
- CCTV monitoring and patrols
- Visitor screening and ID checks
- Emergency response and reporting
- Customer and guest services
- Fire and life safety procedures
- Front desk and reception duties
- Handling confidential records
- Knowledge of health privacy rules
- Infection control awareness
- Scheduling and patient interaction
- Use of Dentrix and MS Office
- Report writing and documentation
- Teamwork and communication
- Professional and ethical behavior
- Answering phones
- Security Procedures and Protocols
Certification
Ontario Security Guard License
Emergency First Aid and CPR Certificate
Timeline
Security Guard
Ultimate Security
07.2024 - 02.2025
Volunteer at Dental Office Administrator
Toothmatters Dental
04.2024 - Current
Security Officer /Event Security Guard
Regal Security
01.2024 - 08.2024
Conceirge
Peregrine Protection
10.2023 - Current
High School Diploma -
Georgian Ilac